MNC Hiring For Tech Support Voice Process

Axis Consultants New Delhi

0 - 5 years

2 - 3 Lacs

gurgaon haryana india

Posted:3 days ago| Platform: Foundit logo

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Skills Required

technical troubleshooting customer support voip technologies

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle incoming customer calls to resolve technical queries and issues.
Provide step-by-step guidance to customers for troubleshooting hardware, software, or network problems.
Escalate unresolved issues to the appropriate technical teams when necessary.
Document all customer interactions and resolutions accurately in the system.
Follow up with customers to ensure their issues are fully resolved.
Maintain high levels of customer satisfaction and adhere to process SLAs.
Stay updated with product knowledge, new technologies, and process changes.

Required Skills and Qualifications:

Education: Graduate in any discipline (Undergraduates with relevant experience can also apply).
Excellent communication skills in English (verbal and written).
Basic knowledge of hardware, networking, or software troubleshooting preferred.
Ability to handle pressure, multitask, and work in rotational shifts (including night shifts).
Strong problem-solving and analytical skills.
Freshers and candidates with up to 5 years of relevant experience are welcome.

Preferred Skills (Good to Have):

Prior experience in a customer service or tech support role (voice process).
Familiarity with CRM tools and ticketing systems.
Knowledge of additional languages (regional or foreign) is an advantage.

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