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Kvc Consultants Ltd
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MIM Skillset

MIM Skillset

Kvc Consultants Ltd

2 - 6 years

|

2 - 6 Lacs

Hyderabad Telangana India

Posted:20 hours ago| Platform: Foundit logo

Apply

Skills Required

ITIL principles Root Cause Analysis Customer Satisfaction problem-solving skills issues resolution

Work Mode

On-site

Job Type

Full Time

Job Description

MIM Skillset

Roles and Responsibilities:

Respond to reported incidents, identify their cause, and initiate the incident management process promptly.
Participate actively in root cause analysis meetings, gather lessons learned, and manage the implementation of continuous improvement processes.
Ensure that Client SLAs (Service Level Agreements) / KPIs (Key Performance Indicators) and customer satisfaction expectations are consistently achieved.
Restore a failed IT Service as quickly as possible to minimize disruption.

Skills Requirement:

Strong knowledge of
IT service management
, including
ITIL
principles.
Proven ability to identify the cause of incidents and initiate the incident management process.
Experience in participating in
root cause analysis meetings
and implementing continuous improvement processes.
Demonstrated capability to ensure the achievement of client
SLAs / KPIs
and customer satisfaction expectations.
Strong problem-solving skills to restore failed IT services quickly.

QUALIFICATION:

Bachelor's degree or equivalent practical experience in Information Technology or a related field.

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