Posted:1 month ago| Platform: Naukri logo

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Full Time

Job Description

Strong ITSM & ITIL knowledge. Handle incidents, identify root cause, drive resolution & improvement. Ensure SLA/KPI targets & client satisfaction. Restore failed IT services quickly & efficiently. Participate in RCA & improvement Required Candidate profile Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs

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