MIM

Bachelor's degree in Computer Science or similar field; or equivalent work experience

· 4-7 years of relevant experience required.

· Understanding of ITIL - Change, Incident, Problem, Knowledge Management

· Experience working with a Server/NOC/Application support and troubleshooting

· Strong analytic skills including ability to identify patterns and potential issues

· Situation management and decision-making skills

· Exceptional written and verbal communication skills.

· Ability to multi-task and remain calm in critical situations

· Detail oriented

Preferred Qualifications

Certifications preferred: ITIL Foundation Certification

· Previous experience in a Critical/Major Incident Management role

· Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence

· Experience with event correlation and interpretation, utilizing various monitoring and troubleshooting tools (Dynatrace, SumoLogic)

· Solid understanding of business functional areas, systems, and capabilities

· Solid understanding of basic infrastructure design, operation and technical troubleshooting

· Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).