Microsoft Teams Team Room Meeting Specialist

8 - 13 years

1 - 5 Lacs

kochi

Posted:3 days ago| Platform:

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Skills Required

service management pmp networking consulting customer service windows microsoft cisco operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage and guide via managed service provider relationship, continuous improvement efforts to direct budget and scope management of all planned and in progress projects and directives for Meeting room experience.
Manage and drive as needed managed vendors, among others to maintain the services overall integrity, consistency, and compliance to internal mandates.
Review and support the level 3 operations and managed vendor team with resolving complex outages, incidents and problems, escalation to the global support partner and/or the product vendor when needed, outage impact analysis.
Support the Service Owner with the technical knowledge and service design.
Develop new integrations and customer specific features.

Skills and attributes for success

Degree in Computer Science or relevant work experience.
English language skills - excellent written and verbal communication.
Minimum 8 years of experience in Audio\Video, MS Teams, Windows, Azure.
Technical experience in a large diverse audio & video environment.
Knowledge and proven experience in the use of ITIL within and operational organization IT Infrastructure Library (ITIL) service management (Foundation / intermediate lifecycle certifications an advantage)
Experience in a customer service role and business management role - nice to have.
Strong teamwork and collaboration skills.
Strong customer orientation and able to manage customer expectations.
Initiates, builds, and maintains productive customer relationships.
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

To qualify for the role, you must have

A successful candidate will be an expert in design & configuration of conferencing room and support
Experience with Video and Audio end point and infrastructure devices. (codec, touch panel, control panel, cameras, speakers, mics, WPD,DSP, etc)
Knowledge in MS Teams and Teams meeting room devices
Hands on experience with Trio/ Poly CCX and related audio conference devices
Experience in Microsoft surface hub devices
Knowledge in windows and other OS Skills
Good knowledge in Azure, Intune, Policies, PMP (ProPortal), Poly Lens, monitoring tools
General networking skills required (TCP/IP, SNMP, etc.)
Add on knowledge M365
Strong communication skills and ability to collaborate with clients, business consultants and Project Managers

Ideally, you ll also have

Deploying MTR (Windows & Android), Surface hub, Trios, and other meeting room devices (Hp/Poly, Crestron, Logitech, Jabra, CISCO)
Handling Meeting room device projects around the globe from starting to delivery
Periodical firmware and OS upgrades for devices, if necessary, Vendor management in case of hardware issues
Provide Guidance to OSTS for the submission of request form requesting for Windows Login & Microsoft TEAMs Account creation,
Escalating to relevant teams internally in case of a delay in Account Readiness, Password Resets etc.,
Liaising with the local Contact / Location for MTR s Installation and providing guidance remotely on the Package Installation / Re-Installation on the MTR Device,
Ensuring MTR s Deployment is successful by cross-checking MTR s registration on Teams Admin Console and testing a video call through it,
Custodian of Knowledge Articles related to MTR s deployment and advanced support, responsible for keeping the KBs always updated,
Maintain MTR s Inventory (for each location) in terms of IP Address, Windows & Skype Login details etc.,
Experience with Utelogy as a monitoring platform for AV devices

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