Messaging Solution - DM/Manager - Payments (MMA)

Job Description

As a Bulk WhatsApp Solution Specialist, you will play a crucial role in developing, implementing, and managing WhatsApp-based bulk messaging campaigns for various business objectives. You will work closely with clients to create impactful messaging strategies while ensuring compliance with WhatsApp's terms of service and best practices. Your ultimate goal will be to maximize campaign success while maintaining the integrity and quality of the messaging experience. Key Responsibilities: Strategy & Planning: - Develop and implement WhatsApp-based bulk messaging strategies that align with broader business goals and customer engagement initiatives. - Continuously monitor industry trends and WhatsApp platform updates to refine messaging strategies. - Collaborate with internal teams to tailor messaging approaches for specific campaigns or customer segments. Compliance & Best Practices: - Ensure all bulk messaging campaigns comply with WhatsApp's terms of service, privacy policies, and applicable data regulations. - Implement best practices for WhatsApp bulk messaging to improve engagement rates, message deliverability, and overall campaign effectiveness. - Proactively address potential risks related to WhatsApp policies, ensuring campaigns are executed within legal and platform guidelines. Campaign Management & Optimization: - Manage end-to-end execution of bulk messaging campaigns, including setup, monitoring, and performance analysis. - Utilize data-driven insights to optimize message content, timing, and frequency for maximum effectiveness. - Track key performance metrics and report on campaign results to stakeholders, providing actionable insights for future strategies. Skills & Qualifications: Technical Expertise: - In-depth knowledge of WhatsApp Business and its capabilities, including automation, messaging templates, and customer interaction flows. - Experience working with bulk messaging tools and platforms, with a focus on WhatsApp. - Familiarity with marketing automation tools such as Zapier, Google Sheets, or similar platforms. Communication & Analytical Skills: - Strong verbal and written communication skills with the ability to craft compelling messages that resonate with customers. - Analytical mindset with the ability to interpret campaign data and use insights to improve future initiatives. Collaboration & Independence: - Ability to work autonomously and manage multiple projects simultaneously. - Strong interpersonal skills, with the ability to collaborate with cross-functional teams and clients. Data Privacy & Compliance Awareness: - Solid understanding of data privacy regulations and how they apply to bulk messaging campaigns. - Ability to ensure campaigns meet legal requirements and maintain customer trust.