Job
Description
Magic Bus India Foundation, founded in 1999 by Matthew Spacie, stands among the top five NGOs in India dedicated to education and skill development. Our organisation equips adolescents and young individuals with essential life skills and knowledge to thrive during the transition from childhood to livelihood. Our mission is to create a world where young people break free from poverty, leading fulfilling and rewarding lives while making positive contributions to their communities. We achieve this by enabling adolescents to complete their secondary education, providing them with the necessary skills for employment, and connecting them to job market opportunities. Our target age group ranges from 12 to 24 years. We operate two flagship programs: the Adolescent Programme and the Livelihood Programme. 1. In our Adolescent Programme, we prioritise the instillation of life skills and the enhancement of education. Through our network of 2,770 connected schools operating in 72 districts across 24 states, we have positively impacted the lives of over 1 million adolescents, with an impressive 51% participation rate of girls. 2. The Livelihood Programme focuses on enhancing employability by providing specialised skills training and connecting young individuals to sustainable livelihood opportunities. Through our 95 Livelihood Centres and 825 Colleges, we offer sector-specific training, job placements, and post-placement support. This programme, operational in 13 states, has achieved an impressive 56% participation rate among girls and has successfully facilitated the placement of 2,02,429 youths to date. Magic Bus India Foundation has offices in India, the United States, the United Kingdom, and Singapore. Designation Mentor Chat Support- Executive Location 3 Chat Support Executives (Mumbai) Job purpose FutureX is an innovative Magic Bus Livelihood program at scale. It is a 9 week program on life and employability skills which is delivered to the young people by trained Magic Bus trainers. The youths attend offline and online sessions, engage in peer learning and group work, do self- learn, undertake assignments and assessments throughout the program. In this journey, they will also be able to ask questions about the program, their learning outcomes and about placements. This will be enabled by the Chat Support team which will provide information and guidance to young people over and above the support of the trainers. The Mentor Chat Support Executive will be responsible for providing one one-on-one customized support to the assigned young people during the program. She/he is responsible for ensuring that quality chat inputs are given to the young people which is in alignment with the program goals and objectives. Overall responsible for ensuring that youths have a positive and satisfying experience and that questions are successfully resolved Responsibilities - Providing support to young people via chat, including answering questions, troubleshooting problems, and resolving issues - Able to understand the program nuances and stage of learning the youth is undergoing and can give customized responses/ support as required - Able to access records of batches and youths assigned to them - Diverts critical/unresolved chats to Mentor Chat- Team Leader - Work closely with the Chat Support – Team Leader to analyse youth responses and support with creation of FAQs Desired competencies - Understand the youth development sector and nuances of working with young adults. - Ability to understand the queries raised by young people on life and employability skills and provide timely support - Excellent skills in handling youth related queries and strong program knowledge, good communication and problem-solving abilities - Should be able to work independently and as part of a tea Qualification and experience - Graduate with specialization in youth development, social sciences, social work, or psychology. Counselling training and practice will be an added advantage - Minimum 2 years of experience working with young people, communities, and in education or skilling program. Experience in imparting life and employability skills to youth will be an added advantage. Reporting to Mentor Chat Support- Team Member ** Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Monday to Friday Work Location: In person Speak with the employer +91 9866130713
