Membership Enrollment & Billing - Team Lead

As a Team Lead Membership at Carelon Global Solutions India, you will play a crucial role in managing the leader communication strategy and ensuring the effective implementation of internal communication messaging and social media content for leaders. Reporting to the Assistant Manager/Manager, you will collaborate with various stakeholders to support the strategic growth goals of the organization. Your expertise in US Health Care business and experience in leading a team of 18 associates will be essential for this role. Your responsibilities will include but not limited to: - Communicating organizational initiatives and projects to employees and stakeholders - Meeting individual SLA targets and collective team targets - Ensuring project delivery within set time, cost, and quality parameters - Driving continuous process improvements and leading Lean and Kaizen projects - Overseeing day-to-day operations and team utilization - Organizing team-building activities and ensuring 100% adherence to process specifications - Managing employee retention, engagement, and recruitment activities - Conducting performance evaluations and providing constructive feedback to team members - Mentoring and coaching team members as needed To qualify for this position, you should have: - A Bachelor's or Master's degree - At least 8 years of overall experience with a minimum of 3 years in a people manager role - Experience in US Healthcare/Enrollment & Billing Key skills and competencies required: - Strong operations management skills, including issue resolution and goal achievement - Ability to analyze inventory, plan workforce deployment, and track performance data - Proficiency in data management and presentation (MS Office) - Capability to manage team aspirations, performance evaluations, employee retention, and engagement - Flexibility to work night shifts or from the office - Agile, solution-centric, and inclusive mindset At Carelon Global Solutions, we strive to offer limitless opportunities to our associates, fostering a culture of growth, well-being, and innovation. Join us to experience an inspiring work environment with extensive learning and development opportunities, competitive benefits, and a commitment to diversity and inclusivity. Carelon Global Solutions is an equal opportunity employer, and we provide reasonable accommodations to ensure all associates can thrive in our inclusive culture. If you require accommodation during the interview process, please request the Reasonable Accommodation Request Form.,