Member Relationship Executive

Displays And Beyond

5 - 6 years

4 - 5 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

member relationship executive membership executive member desk membership queries customer relationship executive client servicing relationship building member relationship management reception club membership executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Act as the primary point of contact for club members and prospective members
Handle member onboarding, registrations, renewals, and documentation
Assist members with queries related to club facilities, events, schedules, and services
Manage day-to-day member services desk / reception as required
Coordinate with internal teams (sports coaches, F&B, admin, events, billing) to deliver seamless service
Support membership drives, promotions, and new member acquisition activities
Maintain accurate member records and ensure timely renewals
Manage communication with members through WhatsApp, emails, calls, and digital platforms
Support event management: member meets, tournaments, cultural functions, and club activities
Collect feedback and escalate concerns to management for resolution
Ensure high service standards aligned with the premium club/gymkhana environment.

Required Skills & Experience

2-6 years of experience in customer service, membership handling, hospitality, gymkhana/club management, or front-desk operations
Excellent communication and interpersonal skills
Strong coordination, follow-up, and problem-solving ability
Professional, polite, and member-centric approach
Comfortable working in a fast-paced club environment
Basic computer skills: MS Office, CRM or membership management systems
Ability to work during events, weekends, or peak club hours (if required).

Preferred Background

Experience in sports clubs, gymkhanas, fitness centers, hotels, or premium hospitality
Understanding of membership models and member experience management
Event coordination experience (sports & social events).

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