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Mega Drive happening For Voice Process

0 - 5 years

4 - 8 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for enthusiastic candidates for the Mega Drive happening for Voice Process in India. This role is ideal for individuals with 0-5 years of experience who are keen to develop their careers in customer service and voice support.

Responsibilities

  • Handle inbound and outbound calls with professionalism and courtesy
  • Provide excellent customer service and support to clients
  • Resolve customer queries and issues in a timely manner
  • Maintain accurate records of customer interactions
  • Follow up on customer feedback and escalate issues as necessary
  • Work collaboratively with team members to achieve performance targets
  • Adhere to company policies and procedures during all interactions

Skills and Qualifications

  • Excellent verbal and written communication skills
  • Strong listening skills and ability to empathize with customers
  • Proficient in using computer systems and software applications
  • Ability to handle multiple tasks and prioritize effectively
  • Strong problem-solving skills
  • Flexibility to work in shifts, including weekends and holidays
  • Basic understanding of customer service principles and practices

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