Brief Summary of Job responsibilities in 2-3 lines:
Coordination with patients and relatives to ensure a patient centric experience and ensure streamlined process flow in the department.
General Job responsibilities :
o He/She will be one point contact for patients queries related to the treatment
o He/ She will meet patients o assist them with any issues & problems and issues for diet consultation timing etc. - should have a checklist based approach.
o Act as a liaison between patients and healthcare providers, addressing any concerns or questions regarding treatment plans.
o Collaborate with oncologists, nurses, social workers, and other healthcare professionals to integrate counseling services into patients overall treatment plans & ensure holistic patient care.
o Communicate effectively with interdisciplinary teams to provide comprehensive support to patients.
Patient Counselling
o Provide emotional support and counseling to patients diagnosed with cancer and their families during their treatment journey.
o To enquire about the patients family status, residential status, psychological status, financial status of the patient
o Conduct initial assessments to understand patients psychological and emotional needs.
o Develop personalized counselling plans based on individual patient needs and treatment protocols/stages
o Coordinate with the Clinical team, for explanations to the patient / relatives regarding the expected side effects of the therapy, guidelines for nutrition, dos and donts during therapy, groups sessions, etc.
o Offer guidance on coping strategies, stress management, and communication techniques to patients and their families.
o Support the patient psychologically and financially if needed
o Facilitate support groups and educational workshops for patients and caregivers.
o Maintain accurate and confidential patient records in compliance with hospital and legal regulations.
Financial Assistance :
o Assess patient s economic status/ send them to PRD with estimate cost of treatment, taking their PRD appointments, communicating with PRD.
o Preparing cost estimate certificates under the guidance of medical oncology consultants for outside financial grants.
o Coordinating with trusts and individual donor for emergency financial help
o Maintain a list trusts/ NGOs to guide patients for financial aids.
Cancer Funds :
o Donor co-ordination, referring patients to consultants to get assistance from cancer fund
Paediatric Patients & Events for Patients
o Arranging for gifts during their stay at hospital to make them feel at home
o Co-ordinating with MAKE -A -wish foundation to fulfil their wishes.
o Organizing annual fun filled rose day programme
National and international patients :
o Accommodation facility, tie ups with dharmshala for non-affording patients.
o Arranging ambulance services including air ambulance for their return to hometown
Palliative Patients:
o Counselling patients and family for supportive care
o Guiding for arrangements of oxygens, neds, nurses and other support facilities.
o Counselling and referring them to shanti Avedna or similar
o Referring them to Palcare and Romilla Palliative Care or similar
Railway Certificates :
o Issue of certificates so that patients can avail the handicap facility provided by Indian Railways.
o Fill travel concession forms for to and fro travel of patients.
Daily Activities :
o Daily Financial, psychological & emotional counselling of patients / caretakers of S1 floors / Daycare, SSS patient.
o Coordination with other NGO s for ration and medical aids for deserving patients.
o Creating & Facilitating various patient support group & ensuring various activities are conducted.
o Daily & weekly activity report to be submitted to Reporting Manager.
o Coordinate with departmental staff for any documentation activities.
o Coordinating for relevant departmental activities to ensure streamlined functioning of the department.
o Any relevant work as instructed by Reporting Manager, Consultants & Head of Department.
Brief Summary of Job responsibilities in 2-3 lines:
Coordination with patients and relatives to ensure a patient centric experience and ensure streamlined process flow in the department.
General Job responsibilities :
o He/She will be one point contact for patients queries related to the treatment
o He/ She will meet patients o assist them with any issues & problems and issues for diet consultation timing etc. - should have a checklist based approach.
o Act as a liaison between patients and healthcare providers, addressing any concerns or questions regarding treatment plans.
o Collaborate with oncologists, nurses, social workers, and other healthcare professionals to integrate counseling services into patients overall treatment plans & ensure holistic patient care.
o Communicate effectively with interdisciplinary teams to provide comprehensive support to patients.
Patient Counselling
o Provide emotional support and counseling to patients diagnosed with cancer and their families during their treatment journey.
o To enquire about the patients family status, residential status, psychological status, financial status of the patient
o Conduct initial assessments to understand patients psychological and emotional needs.
o Develop personalized counselling plans based on individual patient needs and treatment protocols/stages
o Coordinate with the Clinical team, for explanations to the patient / relatives regarding the expected side effects of the therapy, guidelines for nutrition, dos and donts during therapy, groups sessions, etc.
o Offer guidance on coping strategies, stress management, and communication techniques to patients and their families.
o Support the patient psychologically and financially if needed
o Facilitate support groups and educational workshops for patients and caregivers.
o Maintain accurate and confidential patient records in compliance with hospital and legal regulations.
Financial Assistance :
o Assess patient s economic status/ send them to PRD with estimate cost of treatment, taking their PRD appointments, communicating with PRD.
o Preparing cost estimate certificates under the guidance of medical oncology consultants for outside financial grants.
o Coordinating with trusts and individual donor for emergency financial help
o Maintain a list trusts/ NGOs to guide patients for financial aids.
Cancer Funds :
o Donor co-ordination, referring patients to consultants to get assistance from cancer fund
Paediatric Patients & Events for Patients
o Arranging for gifts during their stay at hospital to make them feel at home
o Co-ordinating with MAKE -A -wish foundation to fulfil their wishes.
o Organizing annual fun filled rose day programme
National and international patients :
o Accommodation facility, tie ups with dharmshala for non-affording patients.
o Arranging ambulance services including air ambulance for their return to hometown
Palliative Patients:
o Counselling patients and family for supportive care
o Guiding for arrangements of oxygens, neds, nurses and other support facilities.
o Counselling and referring them to shanti Avedna or similar
o Referring them to Palcare and Romilla Palliative Care or similar
Railway Certificates :
o Issue of certificates so that patients can avail the handicap facility provided by Indian Railways.
o Fill travel concession forms for to and fro travel of patients.
Daily Activities :
o Daily Financial, psychological & emotional counselling of patients / caretakers of S1 floors / Daycare, SSS patient.
o Coordination with other NGO s for ration and medical aids for deserving patients.
o Creating & Facilitating various patient support group & ensuring various activities are conducted.
o Daily & weekly activity report to be submitted to Reporting Manager.
o Coordinate with departmental staff for any documentation activities.
o Coordinating for relevant departmental activities to ensure streamlined functioning of the department.
o Any relevant work as instructed by Reporting Manager, Consultants & Head of Department.
