Medical Administrator

A. Strategic Leadership & Governance

• Formulate and implement hospital vision, mission, and long-term growth strategy.
• Provide direction to medical, clinical, and administrative teams for holistic healthcare delivery.
• Develop annual business plans, budgets, and performance benchmarks.
• Work closely with the Board/Management for policy decisions and expansion plans.
• Contribute to long-term planning for hospital expansion, service upgrades, and infrastructure improvements.
• Analyze operational data and provide insights to senior management for decision-making

B. Medical Administration

• Supervise clinical governance, ensuring adherence to medical ethics, safety, and treatment protocols.
• Facilitate coordination among consultants, RMOs, nursing, diagnostics, and paramedical teams.
• Promote CME programs, clinical audits, research, and evidence-based practice.
• Ensure patient safety, infection control, and medico-legal compliance.

C. Administrative Oversight

• Oversee daily hospital operations including OPD, IPD, OT, ICU, Emergency, Diagnostics, Pharmacy, Nursing, Housekeeping, Security, and Maintenance.
• Supervise Reception, Billing, and TPA Departments to ensure smooth patient experience and timely financial processing.
• Ensure strict adherence to SOPs, hospital policies, and HR regulations.
• Maintain hospital discipline, staff morale, and grievance redressal mechanisms.

D. TPA, Insurance & Billing Supervision

• Ensure efficient functioning of TPA and insurance desk for smooth approvals and settlements.
• Monitor billing accuracy, discharge clearance, claim submission, and outstanding collections.
• Build strong relationships with insurance companies, TPAs, and corporate clients.

E. Marketing & Business Development

• Plan and execute hospital branding, outreach, and marketing campaigns.
• Build corporate tie-ups, referral networks, and doctor engagement programs.
• Expand patient base through health check-up packages, medical camps, and community health initiatives.
• Ensure hospital has strong online/digital presence and positive patient feedback reputation.

F. Financial & Resource Management

• Monitor hospital revenue, cost-efficiency, and profitability.
• Ensure transparent billing practices and timely claim settlements.
• Review MIS reports on admissions, occupancy, revenue, and department performance.
• Guide procurement and vendor management for cost-effective purchases.

G. Quality & Compliance

• Ensure compliance with NABH/NABL/JCI standards and healthcare regulations.
• Oversee documentation for statutory bodies – Fire NOC, AERB, Pollution Control, Biomedical Waste, etc.
• Conduct internal audits and risk assessments; implement corrective and preventive measures.
• Lead hospital accreditation, licensing, and renewal processes.

H. HR & Training Leadership

• Support HR in leadership hiring, performance appraisals, and manpower planning.
• Promote a culture of continuous learning, professional development, and teamwork.
• Ensure periodic staff training on ethics, patient safety, fire safety, emergency protocols, and soft skills.
• Motivate staff towards discipline, loyalty, and patient-centered care.

I. Regulatory Compliance and Quality Assurance:

• Ensure compliance with healthcare laws, hospital policies, and accreditation standards.
• Implement quality assurance protocols to maintain high standards in hospital services.
• Prepare for inspections and audits, addressing any compliance issues proactively.

J. Technology and Systems:

• Implement and maintain hospital information systems for efficiency in administrative tasks.
• Support the adoption of new technologies and software solutions.

Key Skills & Competencies:

• Strategic thinking and policy-making.
• Leadership and team-building across multidisciplinary teams.
• Financial management and cost optimization.
• Knowledge of healthcare laws, insurance, and medico-legal issues.
• Excellent communication, negotiation, and decision-making skills.
• Ability to balance patient care with business sustainability.

Performance Indicators (KPIs):

• Patient satisfaction index & feedback scores.
• Hospital occupancy rates OPD/IPD growth.
• Revenue growth, billing accuracy, and TPA settlement efficiency.
• NABH audit scores and statutory compliance.
• Staff retention, performance, and training outcomes.
• Marketing effectiveness – increased patient footfall, corporate tie-ups, and referrals.

Working Conditions:

• Full-time senior management role, with extended hours as per hospital requirements.
• Available on-call for critical clinical or administrative decisions.
• Travel may be required between hospital branches, government bodies, and corporate clients.

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,369,724.53 per year

Work Location: In person