Media Planner

Job Brief -

A Customer Success Manager who specializes in media plan execution and

team collaboration isresponsible for driving customer satisfaction,

managing account strategies, and ensuring successful media campaign

implementation through effective teamwork.

Required Skills -

• Internal and External Communication

• Customer Success Management

• Boostr

• Google Ad Manager

Roles & Responsibilities-

• Act as the primary contact for customers regarding digital marketing

and media plans.

• Develop, monitor, and execute media strategies that align with client

and advertiser goals.

• Collaborate with cross-functional teams including sales, product, ad

operations, and support, to deliver seamless campaign execution and

issue resolution.

• Provide data-driven insights and post-campaign analysis to optimize

media performance and demonstrate ROI.

• Manage customer relationships, drive adoption of products/services, and

identify opportunities for upselling or campaign expansion.

• Conduct training sessions on media best practices and manage

onboarding for new clients.

• Regularly report on key customer metrics, campaign outcomes, and

health scores to leadership.

• Advocate for customer needs within the organization and relay

stakeholder feedback for product improvement.Role & responsibilities