Measurement & Report Specialist

As a Measurement & Report Specialist at Accenture, you will be part of the Customer Support vertical, where your primary responsibility will be managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and ensuring timely closure of faults and complaints within SLAs. Your role will involve working closely with other functional teams to access and understand data for analysis, coordinating across multiple operations to provide reporting insights, and analyzing, designing, coding, and testing various components of application code. Your main tasks will include preparing management reports and analysis, both recurring and ad-hoc, focusing on tracking business performance through trusted data and insights while actively managing employee behaviors. You will be required to collect, analyze, and interpret data from various sources to identify key performance indicators (KPIs) and metrics, create regular and ad-hoc reports, dashboards, and presentations, develop and maintain reporting systems and databases, and ensure data accuracy, completeness, and consistency. To excel in this role, you should have a minimum of 5 years of experience in data management, reporting, and visualization, along with proficiency in SQL and advanced Excel functions for data manipulation and reporting. Experience with data visualization tools such as Tableau, Power BI, or similar is desirable. Additionally, you should have proficiency in Power Apps and Power Automate, keen attention to detail, working experience in project management, risk and issue management, strong problem-solving and decision-making skills, and good stakeholder management abilities. You should be able to work well as part of a team, across different levels, and independently with minimal supervision. Good communication skills are essential for effectively communicating complex data in a clear and concise manner and providing insights and recommendations to stakeholders. Your role may involve analyzing and solving moderately complex problems, creating new solutions, adapting existing methods and procedures, and managing small teams or work efforts. Please note that this position may require you to work in rotational shifts. If you are looking for a challenging role that combines data analysis, reporting, and stakeholder management in a dynamic environment, this opportunity at Accenture may be the perfect fit for you.,