Measurement & Report Senior Analyst

 About The Role  

Skill required: Business Reporting & Governance - Reporting Analytics

Designation: Measurement & Report Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? Accountability/Scope:?¢Assigned and accountable for specific areas of responsibility/deliverables.?¢May prioritize and oversee activities of others to meet deadlines and quality standards.?¢Assists in the identification, assessment and resolutions of complex issues/problems.?¢Required to assess and resolve non-standard/standard issues/problem largely on own initiative?¢Decides within and available ranges of solutions/practices, which are the most applicable.?¢Makes decisions within parameters set by manager, using job/specialist experience.?¢Seeks advice and escalates issues when faced with tasks/problems outside normal scope of job.?¢Subject to general direction and guidance from manager as appropriate.?¢Interacts with client/users around specific work efforts/deliverables.People/Knowledge:?¢As appropriate, may directly supervise or coordinate the work of others in a discrete section/small team?¢Coaches inexperienced team members and provides first level advice on procedures/work methods, for those who may be at the same level?¢Thorough working knowledge of one functional area through significant job experience and training?¢Sufficient experience or specialized knowledge to allow application/modification of existing methods and systems on own initiative in line with business context.Job
Summary:?¢Supports account and supervises a number of field ops reps to deliver one or more of the following Field Ops scope of serviceschange control, issue/problem management, governance, satisfaction surveys, reporting, and service definition framework.?¢Supervises team of Field Ops reps to deliver service management services and have client facing responsibilities. ?¢Liaises with Internal Controls and Compliance Team as required?¢Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting

What are we looking for? Education?¢Bachelor??s degree (or geography equivalent)?? Business or technology preferredWork Requirements?¢Minimal travel as required?¢Flexible hours to accommodate global meeting timesKnowledge/Skills Requirements:Required?¢3+ years of Outsourcing experience preferably in process management and/or service delivery operations?¢Strong communication and organization skills?¢Polished, professional presence?¢Experience in Service Management processes and reporting on SLA metrics?¢Demonstrated ability to achieve customer satisfaction through a managed service framework?¢Project coordination experience?¢Facilitation skills?¢Virtual teaming experience?¢Adaptability to change?¢Effective collaboration skills and experience?¢Adept in working across a heavily matrixed organizationNice-To-Have?¢Implementation skills?¢Process design experience

Roles and Responsibilities: Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities Supports continuous improvement and organization development activitiesParticipates in ad hoc area or global projects as requiredDirect involvement in Account Capability to include the following:oCoordination of changes with operations, Change BoardsoPreparing data and coordinating Governance meetingsoNotification process for incidentsoIncident trending/problem managementoReview and analyze sat. surveys oService Definition ManagementoDrive first draft of client facing reports to final approval oAmend metric gap & trending analysis based on client account knowledge oAnalyze operational reports and highlight points for DAM and service delivery
 Qualification Any Graduation