Job
Description
Skill required: Trust & Safety - Reporting Analytics
Designation: Measurement & Report Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for
Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning.Collaborate with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals.Act as an SME for WFM tools and methodologies, ensuring optimal staffing and service level achievement.Leverage AWS cloud solutions for forecasting, anomaly detection, and automation of WFM processes.Ensure data accuracy and consistency across WFM reports and dashboards.Provide actionable insights to Ops Managers/Leads to drive data-informed decisionsStrong understanding of WFM Concepts and toolsProficiency in Advance Excel and SQL and data manipulation for WFM reportingExperience with Excel-based scheduling models and dashboards.Exposure to BI tools like Tableau, QuickSight, Power BI is a plus.WFM experience as Schedular, RTAs, Capacity planning, Forecasting, etc.
Roles and Responsibilities: Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning.Collaborate with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals.Act as an SME for WFM tools and methodologies, ensuring optimal staffing and service level achievement.Leverage AWS cloud solutions for forecasting, anomaly detection, and automation of WFM processes.Ensure data accuracy and consistency across WFM reports and dashboards.Provide actionable insights to Ops Managers/Leads to drive data-informed decisions.Effective Communication:Able to convey ideas clearly across teams and stakeholders, both verbally and in writing.Stakeholder Engagement:Builds and maintains strong working relationships with internal and external partners.Analytical Thinking:Applies sound judgment and problem-solving skills to interpret data and make informed decisions.Self-Management:Works independently with minimal supervision, prioritizes tasks effectively, and adapts quickly to changing demands.Presentation
Skills:Communicates insights and recommendations in a clear, concise, and structured manner.Interpersonal
Skills:Approachable, collaborative, and flexible in team environments.Reporting Enhancement:Continuously improves reporting frameworks to support strategic goals and drive behavioral change at the client end.Process Documentation:Maintains and develops comprehensive documentation for all WM-related processes.Business Acumen:Understands diverse operational scenarios and translates them into automated, insightful reports.Ad-Hoc Analysis:Prepares and summarizes findings for on-demand requests to support management, operations, and quality teams.Quality Assurance:Ensures accuracy in data analysis and validates outputs to minimize errors.
QualificationAny Graduation
