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Eli Lilly And Company
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MDM Ops Engineer

MDM Ops Engineer

Eli Lilly And Company

5 - 8 years

3 - 7 Lacs

hyderabad

Posted:3 days ago| Platform:

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Skills Required

python oracle informatica powercenter data warehousing reltio root cause analysis master data management sql plsql data quality workflow analysis automation java unix shell scripting mdm data governance aws etl informatica unix informatica mdm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor and maintain Reltio MDM platform health, job execution, performance, and SLAs.
Manage and triage incidents, perform root cause analysis, and ensure resolution within defined timelines.
Communicate operational issues and resolutions with business and IT stakeholders.
Coordinate and execute platform upgrades, patching, and system lifecycle activities.
Implement AI-augmented automation to proactively detect anomalies, reduce manual effort, and accelerate incident resolution.
Create scripts and workflows to automate operational processes and data validations.
Support configuration changes, job scheduling, reference data updates, and access control.
Partner with data governance and engineering teams to maintain data quality and integrity.
Maintain documentation on operations processes, workflows, and knowledge articles.

How You Will Succeed:

Proactive Monitoring : Use observability tools and AI-based anomaly detection to minimize downtime.

Incident Automation : Automate common operational issues using scripts, bots, or AI rulesets.

Data Quality : Ensure data integrity through proactive validations and automated quality checks.

Cost and Performance Optimization : Continuously monitor and optimize platform usage and cost.

Cross-Functional Collaboration : Partner with business and technical teams to improve MDM reliability and adoption.

Security & Compliance : Ensure all operational activities comply with security and regulatory standards.

Operational Innovation : Identify opportunities to enhance reliability using GenAI and automation.

What You should Bring:

Monitor and maintain Reltio MDM platform health, job execution, performance, and SLAs.

Manage and triage incidents including job failures, data quality issues, sync delays, and access requests.

Resolve tickets based on defined SLAs, ensuring timely closure and stakeholder updates.

Communicate operational issues and resolutions with business and IT stakeholders.

Coordinate and execute platform upgrades, patching, and system lifecycle activities.

Implement AI-augmented automation to proactively detect anomalies, reduce manual effort, and accelerate incident resolution.

Create scripts and workflows to automate operational processes and data validations.

Support configuration changes, job scheduling, reference data updates, and access control.

Partner with data governance and engineering teams to maintain data quality and integrity.

Maintain documentation on operations processes, workflows, ticket handling SOPs, and knowledge articles.

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