Massive MNC Hiring For International Voice/chat/Blended Process

International Client Support Executive (Voice/Chat/Blended)

Note:

Immediate joiners preferred.

Role & Responsibilities:

• Respond to customer inquiries via voice calls and online chat in a timely and professional manner.
• Understand customer needs and provide accurate information about products and services.
• Resolve customer complaints and issues efficiently while maintaining a positive rapport.
• Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Follow scripts and guidelines to ensure compliance with company policies and procedures.
• Meet performance metrics such as call handling time, response time, and customer satisfaction scores.

Preferred Candidate Profile:

• Graduate/Undergraduate freshers and candidates with minimum 1 year of International BPO experience are preferred.
• Excellent verbal and written communication skills in English (additional international languages are a plus).
• Strong problem-solving skills and ability to handle customer inquiries effectively.
• Proficient in using computers and familiarity with CRM systems.
• Ability to work independently as well as part of a team in a hybrid mode environment.
• Flexibility to work in shifts, including evenings and weekends.

Perks and Benefits:

• Competitive salary and performance-based incentives.
• Opportunity to work in a hybrid mode (work from home and office).
• Comprehensive training programs and ongoing professional development.
• Health benefits and employee wellness programs.
• Friendly and supportive work environment.
• Cab facility till nodal point.

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team, please send your resume as per the application instructions.

References are highly appreciated.