Mass Urgent Hiring for Customer Support (Night Shift )/US Market

Job Title: Customer Support Executive – Shipping Department (Night Shift)

Location:

Salary: Up to ₹30,000 In-Hand

Shift:

Experience Required: Experience in US Process is Mandatory

We are seeking a Customer Support Executive to join our Shipping Department during the night shift. The ideal candidate must have prior experience in handling US-based customer support operations. The role involves managing shipment-related queries, resolving customer issues, and ensuring timely communication with logistics partners and clients.

Key Responsibilities:

• Handle inbound and outbound calls/emails related to shipping queries.
• Coordinate with US-based customers, courier partners, and internal teams.
• Resolve issues related to delayed, misplaced, or damaged shipments.
• Maintain accurate records of all customer interactions and transactions.
• Provide prompt and professional responses ensuring high customer satisfaction.
• Track shipments and update customers proactively.

Requirements:

• Prior experience in US customer support process

   is mandatory.
• Strong verbal and written communication skills in English.
• Familiarity with shipping/logistics processes will be an added advantage.
• Ability to work in a night shift environment.
• Good knowledge of MS Office tools and CRM systems.

Perks & Benefits:

• Salary up to ₹30,000 in-hand

• Cab facility provided both sides

• Exposure to international work environment
• Growth opportunities within the organization