Manager/Asst Manager L&D

The role holder is responsible for managing the Resorts training function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. You will analyze the training needs of the resorts in general and individual departments, and develop strategies to address these needs. This includes presenting a Training Business Plan to the respective General Manager, Area General Manager, and Vice President for review. Ensure effective training programs are in place for various areas such as New Employee Orientation, Train the Trainer, Customer Service Training, Technical job-specific training, Supervisory Skills Training, Management Development, Fire, Life, and Safety Training, Selling/Up-selling Skills, and Employee retraining/Refreshers sessions. Monitor the progress of the Training Business Plan for each department to ensure training objectives are being achieved. This includes monitoring Internal Customer Satisfaction and total training days delivered for the unit, with a target of 8 days per person per year. Conduct audits personally and ensure closure of audit findings within one week, with no repeat findings. Measure the effectiveness of training on business results and maintain documentation and training records. Establish a training library of resources to assist trainers in their programs and staff in personal development. Design, produce, and implement training modules that meet specific departmental needs in collaboration with Department Heads. Attend departmental training sessions and critique performance. Monitor scores of NPS/Monkey Survey Scores/TA Feedbacks/Budgets/Achievements of the respective department and assist Departmental Trainers in preparing and conducting training. Assist in coordinating the preparation of departmental annual budgets and monitor departmental costs. Demonstrate awareness of OH&S policies and procedures, ensure compliance, and manage training budgets in alignment with financial goals. Be familiar with property safety procedures, first aid, fire, and emergency procedures and take action to correct hazardous situations. Log security incidents and accidents as per hotel requirements.,