Manager Website Operations

Why This Role Matters

At vSplash, we deliver websites at scale for thousands of small businesses every month through global partners. This delivery happens through multiple specialized teams design, copy, SEO, QA, and website integration/development.

Manager – Website Operations

execution excellence at scale

What You’ll Do

• Lead and coach your team

  to ensure they meet their goals on SLA, quality, and team health across pods.

• Own day-to-day delivery governance for website integration/development

  — order flow oversight, SLA/TAT tracking, prioritization, and smooth execution.

• Handle escalations

  related to timelines, delivery risks, and integration bottlenecks, coordinating quick resolution.

• Review daily SLA reports, order flow data, order status reports and other MIS

  to monitor delivery health and address immediate risks.

• Analyze data and trends

  to generate insights, recommend corrective actions, and drive improvements in efficiency, quality, and SLA adherence.

• Coordinate with Design, Copywriting, and QA teams

  to ensure seamless handoffs and minimal rework.

• Support workforce planning

  — hiring inputs, leave/shrinkage planning, workload balancing, and resource forecasting.

• Build team stability and culture

  through consistent communication, recognition, skill development, and fair performance management.

Who You Are

• A delivery leader who enjoys running teams at scale through structured operations.
• Strong at managing multiple teams, keeping execution disciplined.
• Calm and clear in escalations, with the ability to separate people issues from process issues.
• Quick in identifying issues, resolving them and driving measurable improvements.
• Collaborative with cross-functional stakeholders, without losing ownership of delivery outcomes.

Skills & Experience to Have

Must-Have

• 8+ years of total experience

  , with

  4+ years in people leadership

  and delivery ownership.
• Strong track record in

  SLA management, workload planning, and escalation handling

  .

• Strong ability to analyze operational data

  (SLA, throughput, backlog, aging, rework) using spreadsheets/dashboards and

  convert insights into actions

  .
• Comfort using

  operational tools

  such as Jira, Slack, or Salesforce.
• Working understanding of

  website delivery lifecycles

  and integration workflows.

Nice-to-Have

• Experience leading WordPress integration/development teams at scale.
• Experience in handling remote teams.
• Proven experience managing Associate Managers and Team Leads in production environments.

Why Join vSplash

• Lead teams that ship thousands of websites for SMBs every month.
• Operate in a system built for scale, speed, and continuous improvement.
• Work closely with senior delivery leadership on execution strategy.
• Grow into Delivery Leadership tracks over time.