Manager-Training-DSF Cat Loyalty

Key Responsibilities

Job Specification:

• Conduct training modules
• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• Officers learning journey
• Conducting GIDs and IID’s
• Conducting PRP and FOD as and when required

Administrative:

• Planning, scheduling, and executing all regular training programs for office Leadership & FLS
• Proactive planning for any special training programs, interventions and management development programs.
• Coordinating with the Branch Offices', Regional Offices and leadership team for regular performance reviews meetings and sharing of expectations and deliverables between the business managers.
• Ensuring time and duration adherence; internal and regulatory compliances

Employee Development:

• Development of on board employees; regular performance reviews and feedback for continuous improvements in knowledge and skills.
• Motivating, traction of the KRAs and R&R, providing continuous encouragement for the mapped employees.
• Course correcting any gaps in knowledge, skills or attitudes of the mapped employees through training, coaching and counseling.

Quality Assurance:

• Ensuring adherence to curricula, contents and sessions plan.
• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
• Ensuring that each program achieves the business objectives it was targeting to achieve.

Master Trainer:

• Be the first choice trainer for all the ‘high’ level MDPs and lead company-wide initiatives.