Manager Technical Training - Automobile

Role Overview: As a Manager Technical Training in the Service Division, your primary role will be to plan and impart technical training based on the specific modules, courses, and role requirements. You will be responsible for conducting training sessions for new product launches, providing basic training to newly joined staff across dealerships, and supporting the team for National Skill competitions. Additionally, you will play a crucial role in developing training modules in coordination with the aftersales and R&D team, conducting refresher training sessions, and ensuring that employees are updated with the latest technological changes. Your focus will be on maintaining Management Information Systems (MIS) on all training programs conducted and cross-training existing employees to enhance team agility and performance. Key Responsibilities: - Plan and impart Technical Training based on Modules/Courses/Role requirements. - Conduct training for new product launches across the dealership. - Provide basic training for newly joined staff at dealerships. - Support the team for National Skill competitions. - Develop training modules in coordination with aftersales & R&D team. - Conduct refresher training and update employees with the latest technology changes. - Maintain MIS on Training programs conducted. - Cross-train existing employees to maximize team agility and performance. - Drive innovative customer satisfaction/retention programs for greater Customer Delight Index. - Lead the implementation of new initiatives to enhance dealership operations and customer experience. - Liaise with OEM Service Officials. - Conduct periodic service process audits to assess service quality and initiate improvement actions. - Flexibility to travel as per business requirements. Qualification Required: - Minimum 10 years of experience in the Service division, with at least 2 years in a similar managerial role in a leading automobile dealership. - Graduate degree. - Maximum 45 years of age. - Ability to build high-performing teams. - Excellent business networking and interpersonal skills. - Familiarity with modern business practices and digital orientation. - Customer-centric and quality-oriented. - Familiarity with Commercial Segment Vehicles is an added advantage. Company Details: No additional details of the company were provided in the job description. Role Overview: As a Manager Technical Training in the Service Division, your primary role will be to plan and impart technical training based on the specific modules, courses, and role requirements. You will be responsible for conducting training sessions for new product launches, providing basic training to newly joined staff across dealerships, and supporting the team for National Skill competitions. Additionally, you will play a crucial role in developing training modules in coordination with the aftersales and R&D team, conducting refresher training sessions, and ensuring that employees are updated with the latest technological changes. Your focus will be on maintaining Management Information Systems (MIS) on all training programs conducted and cross-training existing employees to enhance team agility and performance. Key Responsibilities: - Plan and impart Technical Training based on Modules/Courses/Role requirements. - Conduct training for new product launches across the dealership. - Provide basic training for newly joined staff at dealerships. - Support the team for National Skill competitions. - Develop training modules in coordination with aftersales & R&D team. - Conduct refresher training and update employees with the latest technology changes. - Maintain MIS on Training programs conducted. - Cross-train existing employees to maximize team agility and performance. - Drive innovative customer satisfaction/retention programs for greater Customer Delight Index. - Lead the implementation of new initiatives to enhance dealership operations and customer experience. - Liaise with OEM Service Officials. - Conduct periodic service process audits to assess service quality and initiate improvement actions. - Flexibility to travel as per business requirements. Qualification Required: - Minimum 10 years of experience in the Service division, with at least 2 years in a similar managerial role in a leading automobile dealership. - Graduate degree. - Maximum 45 years of age. - Ability to build high-performing teams. - Excellent business networking and interpersonal skills. - Familiarity with modern business practices and digital orientation. - Customer-centric and quality-oriented. - Familiarity with Commercial Segment Vehicles is an added advantage. Company Details: No additional details of the company were provided in the job description.