Manager - Technical Support

About the role

Job Summary:To lead a team who prioritize and build work orders, and to provide end to end support to our Retail colleagues inTriaging Equipment issues Proactively and on a Reactive basis (Right Technician/ Right Place / Right Time )In this job, I am accountable for:Following our Business Code of Conduct and always acting with integrity and due diligenceDeveloping and leading an impactful team, crafting an environment for success by setting direction and mentoringthem to succeed through inspiring conversations every day. (Refer to the expectations of a manager at Tesco- theminimum standards)Initiates and crafts continuous improvements initiatives to drive performance within their teams Accountable forachieving teams objectives, partner management and issue management. Making decisions within policy andprocedure framework to deliver business plansSupport the business end to end on Critical Customer concerns in co -ordination with the LeadSupport Project Transitions in the most smooth and effective manner Identify projects with Headcount / Cost SavingBenefits both Tangible and IntangibleHandle the Training Requirements of the team engage with Leadership teamMentor the Team Leads to deliver the best in Quality Service to our Retail CustomersTo develop a culture of Innovation and Improvement of existing structures to support new Ideas and Business throughcontinuous improvement methodologies

You will be responsible for

Refer to "about the role"

You will need

Key people and teams I workPeople, budgets and other resourceswith in and outside of Tesco:I am accountable for in my job:UK Maintenance Ops HeadNAMaintenance Ops CenterDirector MaintenanceOperational skills relevant for this job:Experience relevant for this job:Lead+Any Graduate (Preferred Mechanical Engg.)Stakeholder ManagementPeople Policies and ProcessesKPIs, SLAs,Operations Delivery, Analysis and JudgementImprove team performance and productivity

Whats in it for you

At Tesco, we are committed to providing the best for you.As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary -

Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus -

Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off -

Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy.

Making Retirement Tension-FreeSalary -

In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth -

Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing -

We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing -

Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) -

Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing -

Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS&aposs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.