4 Operations Delivery Jobs

The Senior Director - BPO Operations position for Hi-Tech Clients in Gurgaon/Hyderabad requires a dynamic leader with over 20 years of experience to oversee large-scale global engagements. In this role, you will collaborate with client decision-makers, manage diverse delivery teams across different regions, and take ownership of account health, growth, and P&L. Your responsibilities will include leading global delivery teams to ensure the successful execution of complex programs, driving process re-engineering, modernizing shared services, and spearheading digital transformation initiatives. You will also represent the company in RFPs/RFIs, contribute to solution design, and develop go-to-market strategies. Building and managing client relationships, overseeing vendor onboarding, acquisitions, and knowledge transfers will be crucial aspects of your role. Additionally, you will be responsible for maintaining delivery excellence, ensuring ROI, fostering account growth, and establishing strong stakeholder trust. The ideal candidate for this role will have a minimum of 20 years of experience in Operations delivery, with at least 18 years in leadership roles, preferably within the CMT/Hi-Tech sector. You should possess a proven track record in digital transformation, process re-engineering, and global delivery management. Expertise in handling RFP/RFI responses, designing solutions, and driving revenue/growth initiatives is essential. Strong stakeholder management skills, analytical abilities, and experience in leading global teams are also key requirements. If you are interested in exploring this exciting opportunity, please reach out to us at "shalu@credencehrservices.com".,

About the role Job Summary:To lead a team who prioritize and build work orders, and to provide end to end support to our Retail colleagues inTriaging Equipment issues Proactively and on a Reactive basis (Right Technician/ Right Place / Right Time )In this job, I am accountable for:Following our Business Code of Conduct and always acting with integrity and due diligenceDeveloping and leading an impactful team, crafting an environment for success by setting direction and mentoringthem to succeed through inspiring conversations every day. (Refer to the expectations of a manager at Tesco- theminimum standards)Initiates and crafts continuous improvements initiatives to drive performance within their teams Accountable forachieving teams objectives, partner management and issue management. Making decisions within policy andprocedure framework to deliver business plansSupport the business end to end on Critical Customer concerns in co -ordination with the LeadSupport Project Transitions in the most smooth and effective manner Identify projects with Headcount / Cost SavingBenefits both Tangible and IntangibleHandle the Training Requirements of the team engage with Leadership teamMentor the Team Leads to deliver the best in Quality Service to our Retail CustomersTo develop a culture of Innovation and Improvement of existing structures to support new Ideas and Business throughcontinuous improvement methodologies You will be responsible for Refer to "about the role" You will need Key people and teams I workPeople, budgets and other resourceswith in and outside of Tesco:I am accountable for in my job:UK Maintenance Ops HeadNAMaintenance Ops CenterDirector MaintenanceOperational skills relevant for this job:Experience relevant for this job:Lead+Any Graduate (Preferred Mechanical Engg.)Stakeholder ManagementPeople Policies and ProcessesKPIs, SLAs,Operations Delivery, Analysis and JudgementImprove team performance and productivity Whats in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS&aposs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation. 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Inviting applications for the role of Assistant Vice President/ Vice President- P&C Insurance Broker Support Team. As a Subject Matter Expert (SME) in this role, you will play a crucial part in the growth of the Insurance Service Line. Your responsibilities will include developing and executing strategies to support our insurance company clients, creating new products and solutions, managing existing products, assisting our sales teams, and overseeing go-to-market strategies. The primary focus will be on the U.S. P&C insurance markets, particularly in commercial lines. Experience in Life and Brokerage sectors would be advantageous for this role. Your key responsibilities will involve managing a portfolio of one or two major Genpact insurance broker support products/solutions, co-managing existing Genpact insurance brokerage clients, developing new products through partnerships, and formulating go-to-market strategies. Additionally, you will be involved in responding to RFPs and business proposals, ensuring SLAs and deliverables are met, maintaining relationships with key client decision-makers, mentoring team members, and leading operations delivery. We are seeking candidates with extensive experience in Insurance operations, strong analytical skills, and a deep understanding of the P&C insurance lifecycle. A thorough knowledge of the U.S. P&C insurance ecosystem, including distribution, brokerage, technology platforms, data sources, and market trends is essential. Qualifications include a college degree, experience engaging with senior-level insurance company executives, proficiency in developing go-to-market strategies, excellent communication skills, and hands-on knowledge of MS Office. Preferred qualifications include domain certification. This position is based in Madurai.,

The Service Delivery Manager plays a crucial role in running efficient and effectively managed services to meet customer-agreed service levels, ensuring continuous process performance, and optimizing delivery resources. Responsibilities include overseeing Operations Delivery of the account, translating Contractual SLA and KPIs into OLAs to meet targets, acting as the point of contact for all escalations related to Incidence, Problem, and Change Management, leading internal and regional management escalations as per the contract, identifying service issues and driving improvements through service delivery teams, managing Escalation Management according to contractual terms, and being accountable for managing customer contractual maintenance commitments and associated reporting of service delivery performance in terms of quality and cost. Additionally, the role involves ensuring evaluation and delivery of new services into the network, motivating and enhancing delivery teams for network performance, change management, new business opportunity identification, and end-to-end lessons learned, communicating new feature releases effectively, and fostering relationships while ensuring compliance with local health & safety policy. Key Skills And Experience: - Requires 9+ years of extensive experience or a graduate/postgraduate equivalent degree - Experience in delivering services of large-scale MS operations, with 5+ years in a customer-facing role - Proficiency in Process and Automation for sustained operations - Broad knowledge across multiple technologies (e.g., 2/3/4G/5G, Tx, Core, Cloud, etc.) - Experience in an Operations Delivery role in wholesale business on a major telecommunications operator is an advantage - Business Performance Oriented with experience in negotiating KPIs and penalties - ITIL knowledge with a focus on Incident, Change, Problem, and Performance Management About Us: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Joining Nokia means having a positive impact on people's lives and contributing to a more productive, sustainable, and inclusive world. The company values an inclusive way of working, encouraging new ideas, risk-taking, and authenticity in the workplace. What we offer: Nokia provides continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where individuals thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer. About The Team: As Nokia's growth engine, the team focuses on creating value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. The team comprises dreamers, doers, and disruptors who push the limits from impossible to possible.,