Manager, Technical Services, Pharm Systems

As a Customer facing associate at BD, your role involves providing end-to-end technical support and services to enhance risk management, address issues, and reduce time-to-market. Your responsibilities include: - Providing executive support to BD PS India LT members as needed - Driving adoptions and loyalty to BD products through technical support and services - Enabling and supporting value-added services to BDM-PS customers such as laboratory services, fill/finish process support, and equipment rental services - Offering start-up support for key product launches to reduce risks and guide finished product assembling and packing processes - Assisting customers with generic instructions for use creation and educating launch teams on potential post-market issues - Assessing customer line performance, identifying improvement areas, optimizing critical process parameters, and reducing total cost of ownership - Troubleshooting and resolving critical process issues at customers" shopfloors At BD, we are a leading global medical technology company dedicated to improving access to groundbreaking medical services worldwide. With a presence in over 50 countries, we collaborate on effective measures to enhance patient quality and deliver state-of-the-art technology. We value a growth mindset, offer clear career pathways, and prioritize talent development. To apply for this role, click on the apply button at the top of the page. Qualifications Required: - Passion for providing technical support and services - Strong communication and problem-solving skills - Ability to work effectively in a customer-facing role - Knowledge of laboratory services, fill/finish processes, and equipment recommendations - Understanding of risk management and time-to-market reduction strategies Primary Work Location: IND Hyderabad - Regus Additional Locations: IND Bengaluru - Cornich Al-Latheef Work Shift: Not specified,