3 Kpi Optimization Jobs

Position Scope: The Senior Associate, Paid Social position is a full-time role that will support the Zetas social media campaign management team. This role is a great opportunity to leverage your expertise in managing paid social campaigns while incorporating cutting edge trends in digital advertising. Priority will be given to candidates experienced with Facebook Ads Manager. Tasks will include campaign setup, KPI and pacing optimization, and reporting across multiple ad platforms. The employee will learn the key components of paid social marketing campaigns, what metrics matter, and how to create performance reports that illustrate key insights for clients. Responsibilities: Setting up campaigns according to IO requirements (ad uploads, pixels, budgets, and targeting) Analyze Facebook performance and make necessary optimizations to meet clients pacing and KPI goals Manage campaign reporting by compiling data from internal and external platforms Compile image sets for digital marketing campaigns Support campaign management team with ad-hoc requests Requirements: Deep understanding of the paid social media ecosystem Experience with Facebook required. Additional experience with TikTok, Snapchat, YouTube, or Twitter preferred Preference will be given to candidates with Facebook/Meta ad platform experience, including pixel implementation, optimization, audience targeting, and bid/budget management YouTube ad experience a plus but not required BCA/BSC degree, including quantitative coursework Strong written communication skills Meticulous attention to detail Demonstrated analytical ability Interest in digital marketing trends Willingness to work during U.S. Eastern Standard Time (EST) hours

The Workforce Management (WFM) Manager is responsible for planning, forecasting, scheduling and real time resource management of product and technical support teams. . Develops and motivates employees through regular coaching and feedback that leads to improved results that support the overall operations of the business. The WFM managers key goal is to optimize staffing levels and staffing costs while ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met. In addition to forecasting and scheduling, the WFM manager also monitors and analyzes key performance metrics such as adherence, absenteeism, shrinkage, utilization, and other staffing efficiency measures. They use this data to identify trends, develop insights, and make recommendations to improve the efficiency and effectiveness of the workforce management process. Overall, the WFM manager plays a critical role in ensuring that customer demand is met, operational costs are optimized, and service level agreements are achieved. They need to be highly analytical, detail-oriented, and have excellent communication and collaboration skills to succeed in this role. Key Responsibilities: Forecasting, and Scheduling, Real time management, reporting for all product and technical support teams, including BPO Support Teams Manage, lead and provide direction for the BPO WFM teams, ensure 24x7 workforce management Assess Capacity Plan, Forecast, Schedules and RTM performance and give inputs to increase the efficiency. Experience in managing teams, both in matrix and direct management Maintaining and driving SLAs forecast accuracy, timeliness, scheduling accuracy. Stakeholder Management - Strong interpersonal capabilities to manage internal stakeholders. Executive Dashboards - Designing and validating all executive dashboards for top management. Capacity Plan, Forecast, Schedules and RTAs performance. Familiar with transactional Quality metrics. Areas of Expertise : Capacity planning and forecasting Real-time resource management Performance metrics analysis and reporting People management and coaching SLA management and optimization Stakeholder management and collaboration Executive dashboard design and validation Quality metrics analysis Desired Technical skills : Predictive Analysis Excel , Zendesk Workforce Management software Capacity Management / Planning MS OFFICE, Google Suite Experience: 8+ years _ Skills : - WFM, Capacity Planning, Workforce Management Software, Forecasting, Real-time Management, SLA Management, KPI Optimization, Resource Management, Scheduling Performance Metrics BPO Support Teams People Management Stakeholder Management Executive Dashboards Predictive Analysis Zendesk MS Office Google Suite Quality Metrics Transactional Quality

The Workforce Management (WFM) Manager is responsible for planning, forecasting, scheduling and real time resource management of product and technical support teams. . Develops and motivates employees through regular coaching and feedback that leads to improved results that support the overall operations of the business. The WFM managers key goal is to optimize staffing levels and staffing costs while ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met. In addition to forecasting and scheduling, the WFM manager also monitors and analyzes key performance metrics such as adherence, absenteeism, shrinkage, utilization, and other staffing efficiency measures. They use this data to identify trends, develop insights, and make recommendations to improve the efficiency and effectiveness of the workforce management process. Overall, the WFM manager plays a critical role in ensuring that customer demand is met, operational costs are optimized, and service level agreements are achieved. They need to be highly analytical, detail-oriented, and have excellent communication and collaboration skills to succeed in this role. Key Responsibilities: Forecasting, and Scheduling, Real time management, reporting for all product and technical support teams, including BPO Support Teams Manage, lead and provide direction for the BPO WFM teams, ensure 24x7 workforce management Assess Capacity Plan, Forecast, Schedules and RTM performance and give inputs to increase the efficiency. Experience in managing teams, both in matrix and direct management Maintaining and driving SLAs forecast accuracy, timeliness, scheduling accuracy. Stakeholder Management - Strong interpersonal capabilities to manage internal stakeholders. Executive Dashboards - Designing and validating all executive dashboards for top management. Capacity Plan, Forecast, Schedules and RTAs performance. Familiar with transactional Quality metrics. Areas of Expertise : Capacity planning and forecasting Real-time resource management Performance metrics analysis and reporting People management and coaching SLA management and optimization Stakeholder management and collaboration Executive dashboard design and validation Quality metrics analysis Desired Technical skills : Predictive Analysis Excel , Zendesk Workforce Management software Capacity Management / Planning MS OFFICE, Google Suite Experience: 8+ years _ Skills : - WFM, Capacity Planning, Workforce Management Software, Forecasting, Real-time Management, SLA Management, KPI Optimization, Resource Management, Scheduling Performance Metrics BPO Support Teams People Management Stakeholder Management Executive Dashboards Predictive Analysis Zendesk MS Office Google Suite Quality Metrics Transactional Quality