Manager / Team Lead / supervisor - Online Hotel Operations

Online Hotel Operations : Manager / Assistant Manager/Team Leader / Supervisor

Experience :

Education Qualification

Salary range

Shifts

Location

Key Responsibilities:

• Managing Hotel operation team
• Team Roster and shift
• Assisting Team for Escalation, negotiation with hotels and suppliers
• monitoring Incoming calls and emails
• making sure that teamwork is within SLA.
• Team training

preferred Experience in roleSkills

• Leadership: The ability to lead, motivate, and develop a high-performing team
• Communication: The ability to create a sense of belonging among staff and to encourage customers to provide feedback
• Interpersonal communication: The ability to engage with a variety of guests and adapt to new situations
• Customer service: The ability to provide excellent service to guests and clients, and to ensure their satisfaction and loyalty
• Decision-making: The ability to identify issues, analyze options, and make informed decisions
• Attention to detail: The ability to handle financial transactions and reconcile accounts

*Travel Industry Experience is preferred.