Manager, Sr Analyst and Analyst IT Support - Australia Time

You will be responsible for providing IT support services to end users in Australia Time. As a Manager, Senior Analyst, or Analyst in the IT Support team, your main focus will be on end user support and basic endpoint troubleshooting, following ITIL process framework guidelines. Your role will involve utilizing your expertise in products such as Service Now, Intune, Windows OS, Microsoft Teams, Office365, and TeamViewer. To qualify for this position, you should hold a degree in IT along with any additional technical certifications, with a preference for ITIL certification. The ideal candidate will have at least 3+ years of experience for Analyst IT Support, 5+ years for Senior Analyst IT Support, and 10+ years for Manager IT Support roles. In addition to technical skills, strong written and oral communication skills are essential for this role. The location for this position can be either Andheri East or Mahape, with working hours from 5 AM to 2 PM (India time). If you meet the requirements and are interested in this opportunity, please apply or send your CV to saeed.khan@scytech.com.,