Manager - Social Content Team

Role Manager - Social Content Team

Location Jaipur (Work from Office)

CTC As per industry standards

Shift USA/UK/Australia/India

DTA Business Solutions.

Manager

review responses

Key Responsibilities:

Team Leadership & Operations

• Lead, train, and manage a distributed team handling client review responses and social media content.
• Build processes and quality standards for timely, brand-aligned, and compliant responses.
• Ensure consistent performance, workload balance, and coverage across US, AU, and UK time zones.
• Track team productivity, quality, and SLA adherence through dashboards and regular reviews.
• Work closely with QA and operations teams to continuously improve efficiency and accuracy.

Review Response Management

• Oversee review responses across multiple industries, ensuring tone, empathy, and professionalism.
• Develop and maintain industry-specific response templates and guidelines.
• Review escalated cases to ensure sensitive or complex responses meet quality standards.

Social Media Content Development

• Build and scale the process for creating on-brand social media posts for client accounts.
• Collaborate with marketing and design to align social content with client goals and seasonal campaigns.
• Ensure compliance with platform best practices and client approvals.

Reporting & Insights

• Prepare weekly and monthly reports on review response volumes, turnaround times, and sentiment.
• Share insights and feedback loops with internal stakeholders for client experience improvement.

Qualifications & Skills:

• 5+ years of experience in digital marketing, social media, or reputation management.
• 2+ years of experience managing teams or operations.
• Strong understanding of online reputation management (ORM) and social media trends.
• Excellent written English and attention to tone, grammar, and context.
• Proven ability to manage multi-region operations and shift coverage.
• Strong analytical, communication, and project management skills.
• Familiarity with tools like Birdeye, Sprout Social, Hootsuite, or similar platforms preferred.

Success in This Role Looks Like:

• High review response quality and adherence to brand tone across industries.
• SLA compliance for all time zones.
• Clear, scalable process for social content creation.
• Engaged, trained, and high-performing team delivering measurable client impact.