We are looking for Data Entry Operator/Computer Operator/Operations Executive for our Night Shift Operations. Key Skills. 1) Comfortable with basic computer applications. 2) Good Typing Skills. 3) Comfortable in reading and writing English. 4) Fast learner. Key Details Time - 8 PM to 5 AM (Night Shift) 6 days working. US Holiday Calendar.
We are looking for Data Entry Operator/Computer Operator/Operations Executive for our Night Shift Operations. Key Skills. 1) Comfortable with basic computer applications. 2) Good Typing Skills. 3) Comfortable in reading and writing English. 4) Fast learner. Key Details Time - 8 PM to 5 AM (Night Shift) 6 days working. US Holiday Calendar.
We seek a talented and creative content manager to join our team at DTA Business Solutions. Location: Jaipur About the Role: We are seeking detail-oriented, creative, and customer-focused Review & Social Content Specialists to join our growing team responsible for managing online reviews and social media content for clients across the US, Australia, and UK. In the initial phase, your primary responsibility will be to respond to customer reviews professionally and in alignment with each client’s brand voice and industry standards. Over time, your role will expand to include creating engaging social media posts to enhance our clients’ online presence. Key Responsibilities: Review Response Management Write timely, thoughtful, and professional responses to customer reviews across Google, Facebook, and other platforms. Tailor responses to reflect each client’s tone and industry best practices (e.g., healthcare, hospitality, retail, etc.). Handle sensitive or escalated feedback with empathy and professionalism. Ensure accuracy, spelling, grammar, and brand compliance in every response. Maintain daily productivity and quality targets. Social Media Content Creation (Phase 2 of role expansion) Draft short-form content (posts, captions, taglines) for social media platforms. Align posts with client goals, seasonal themes, and platform best practices. Collaborate with design and QA teams to finalize and schedule content. Quality & Collaboration Follow team SOPs and brand guidelines closely. Participate in regular feedback, calibration, and training sessions. Work collaboratively with peers and team leads to ensure consistent quality across all markets. Maintain responsiveness and communication across assigned time zones. Qualifications & Skills: Excellent written English and strong attention to detail. Prior experience in customer communication, content writing, or social media (preferred but not required). Strong understanding of tone, empathy, and professionalism in written communication. Ability to manage multiple accounts, tasks, and deadlines efficiently. Comfortable working with digital tools and CRM or reputation management platforms. Flexible to work shifts aligned with US, AU, or UK business hours as assigned. What Success Looks Like: 100% SLA compliance for response turnaround times. Review responses that consistently reflect the client’s brand tone and empathy. Positive client feedback on quality and consistency. Readiness to support social media content creation with creativity and precision. Growth Path: Opportunity to grow into Senior Specialist, Quality Analyst, or Team Lead roles. Exposure to reputation management, AI-assisted content tools, and client communication best practices.
Role Manager - Social Content Team Location Jaipur (Work from Office) CTC As per industry standards Shift USA/UK/Australia/India We seek a talented and creative content manager to join our team at DTA Business Solutions. We are looking for an experienced and highly organized Manager to lead our global team responsible for responding to customer reviews and creating social media content for clients across the US, Australia, and UK . This role plays a critical part in shaping our clients online reputation and brand voice across key markets. In the initial phase, the focus will be on review responses —ensuring every response aligns with brand tone, industry best practices, and compliance standards. Over time, the team’s scope will expand to include social media content creation for client accounts. Key Responsibilities: Team Leadership & Operations Lead, train, and manage a distributed team handling client review responses and social media content. Build processes and quality standards for timely, brand-aligned, and compliant responses. Ensure consistent performance, workload balance, and coverage across US, AU, and UK time zones. Track team productivity, quality, and SLA adherence through dashboards and regular reviews. Work closely with QA and operations teams to continuously improve efficiency and accuracy. Review Response Management Oversee review responses across multiple industries, ensuring tone, empathy, and professionalism. Develop and maintain industry-specific response templates and guidelines. Review escalated cases to ensure sensitive or complex responses meet quality standards. Social Media Content Development Build and scale the process for creating on-brand social media posts for client accounts. Collaborate with marketing and design to align social content with client goals and seasonal campaigns. Ensure compliance with platform best practices and client approvals. Reporting & Insights Prepare weekly and monthly reports on review response volumes, turnaround times, and sentiment. Share insights and feedback loops with internal stakeholders for client experience improvement. Qualifications & Skills: 5+ years of experience in digital marketing, social media, or reputation management. 2+ years of experience managing teams or operations. Strong understanding of online reputation management (ORM) and social media trends. Excellent written English and attention to tone, grammar, and context. Proven ability to manage multi-region operations and shift coverage. Strong analytical, communication, and project management skills. Familiarity with tools like Birdeye, Sprout Social, Hootsuite, or similar platforms preferred. Success in This Role Looks Like: High review response quality and adherence to brand tone across industries. SLA compliance for all time zones. Clear, scalable process for social content creation. Engaged, trained, and high-performing team delivering measurable client impact.