Manager - Site Lead

Teleperformance (TP)

5 - 10 years

9 - 13 Lacs

kolkata

Posted:4 days ago| Platform:

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Skills Required

bpo communication skills customer experience customer experience management analytical skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Manager - Site Lead in Bengaluru. The ideal candidate will have a strong background in IT and excellent leadership skills.

Roles and Responsibility

Manage and lead a team of specialists, providing guidance and support.
Conduct cost/benefit analyses for proposed IT projects and contribute to the organization's IT roadmap.
Implement short to medium term activities within the business area or support sub-functions.
Develop and implement policies, processes, and standards to support tactical direction.
Coach, mentor, and train others on areas of expertise.
Ensure appropriate policies, processes, and standards are developed and implemented.

Job Requirements

Minimum 5 years of experience in IT, preferably in a managerial role.
Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies.
Excellent leadership and communication skills.
Ability to work independently and collaboratively as part of a team.
Strong problem-solving and analytical skills.
Experience in managing teams and leading complex projects.
A B.Tech/B.E. degree is required.

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