Manager / Senior Manager

Role Overview: Profinch is a fintech company specializing in providing innovative technology solutions to banks, with a global presence. As a member of the team, your role will involve defining governance modalities, setting goals, developing quality assurance strategies, and driving delivery organizations to enhance customer experiences. You will also be responsible for process optimization, tool adoption, and promoting cross-line-of-business collaboration. Additionally, you will act as a knowledge champion, sharing best practices and driving continuous improvement initiatives. Key Responsibilities: - Define and harmonize governance modalities - Set goals and develop quality assurance strategies - Facilitate process optimization and tool adoption - Conduct independent assessments of engagement progress, risks, issues, and dependencies - Ensure adherence to processes and policies - Drive delivery organizations to deliver exceptional customer experiences - Conduct customer satisfaction surveys - Foster cross-line-of-business collaboration - Engage with delivery owners and client touchpoints through cadence calls - Provide periodic status reports to internal and external stakeholders - Promote the creation and reuse of assets - Share best practices and learnings across the organization - Act as a change agent for continuous improvement and delivery excellence Qualifications Required: - Experience in managing large programs or projects in the financial services industry or as a member/lead of a PMO team - Ability to assess project risks, issues, and dependencies - Excellent written and verbal communication skills - Background in Quality Assurance activities and process compliance audits - Understanding of process maturity standards/models such as CMMI-Dev/CMMI SVC/ISO 9001:2015 - Proficiency in metrics and project performance analysis - PMP or equivalent certification - Experience in client-facing roles and knowledge of the banking/financial services domain - Self-motivation and teamwork skills - Ability to collaborate across functions and departments to identify process challenges and constraints,