Manager - Revenue & Taxation

Job Objective

• Ensure debts of Industrial & Commercial customers are secured by coordinating and obtaining Security Deposits from customers periodically.
• Follow up for outstanding amounts from Domestic, Commercial & Industrial customers who have been disconnected due to non-payment.
• Liaise with the legal department for all related cases, attend hearings along with legal representatives, and represent the company in court as required.

Functional Competencies

Essential Competencies

• Expertise in Collection & Recovery within large utility industries, preferably Oil & Gas.
• Knowledge of Risk Mitigation and Credit Management.
• Understanding of relevant systems and processes.
• Experience working with outsourced teams.

Desired Competencies

• Experience in customer-related field activities.
• Proficiency in MS Office and SAP-ISU module.
• Knowledge of Letters of Credit (L/C), Bank Guarantees (BG), and related banking activities.
• Experience in handling legal matters.

Behavioural Competencies

• Customer Focus.
• Planning and Organizing.
• Networking and Relationship Building.
• Strategic Thinking.

Experience & Educational Requirements

• Educational qualification: CA/ICWA/MBA Finance/LLB.
• Minimum 8 years of experience in debt collection and handling legal cases.

Communication Interfaces

External:

• Customers, Marketing, Banks.

Internal:

• Operations & Maintenance, Collection & Recovery Agencies, Legal, Finance.

Key Responsibilities & Accountabilities

HSE:

• Participate in scheduled HSE trainings.
• Ensure compliance with safety procedures and promote zero injuries.
• Report near misses and provide safety suggestions.

Customer Relationship Management:

• Coordinate with customers politely and maintain good relationships.
• Resolve customer issues by liaising with inter-department teams.
• Collect dues and ensure timely renewal of L/C and BG.

Security Deposit Management:

• Reconcile amounts recoverable from customers for security deposit shortfalls.
• Issue formal demand letters and ensure delivery acknowledgment.
• Follow up persistently for recovery of shortfall amounts.
• Coordinate with banks and update SAP on receipt of security deposits.
• Issue disconnection notices if deposits are not received after demand.
• Coordinate with O&M for disconnection in case of non-payment post expiry of notice period.

Legal Matters:

• Attend to all legal cases related to Revenue & Taxation department.
• Provide required information to legal department promptly.
• Monitor pending cases under Section 138, pursue collection and ensure closure.
• File cases via Lok Adalat and work toward settlement and closure.
• Locate customers to facilitate settlement and avoid delays.

Collections & Overdue Recovery:

• Follow up with temporarily disconnected customers for payments.
• Conduct personal visits to government institutions, maintaining relationships for timely recovery.
• Issue reminder letters via appointed agencies.
• Monitor and follow up daily collections by agencies.
• Coordinate with customers to resolve issues.
• Work with O&M for reconnection post receipt of dues.

MIS Reports & Documentation:

• Safekeeping of original Letters of Credit and Bank Guarantees.
• Maintain proper filing and numbering of legal cases.
• Ensure documentation for easy retrieval.
• Manage SAP reporting and MIS on collections and outstanding amounts.
• Prepare any other MIS and reports as requested by management