Manager, Revenue Operations

Greetings!!

Looking for Manager, Revops

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Were hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations.

Key Responsibilities

• Manage and develop a team of Collections Representatives, ensuring work is completed in an accurate and timely manner, and in line with our SLAs
• Partner with Accounting and broader finance management team, to develop and implement collections policies and procedures.
• Ensure proactive communications and follow up on overdue invoices to reduce aging, while maintaining positive customer relationships
• Collaborate with the broader finance management team, to refine and optimize Toast’s collections strategy.
• Support with the review, investigation, and resolution of cases and customer escalations.
• Ensure customer cases, escalations and other types of inquiries related to Collections are addressed and follow through to resolution, in a timely manner.
• Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
• Support with the manual application of customer payments, refunds, and deposits in our sub-ledger, as needed.
• Prepare, analyze and distribute reporting related to collections cases and accounts receivables performance with the appropriate recommendations.
• Work closely with Accounting and customer-facing teams to identify customer trends and behaviors and adapt collections procedures as needed.
• Collaborate with other teams to identify and implement efficiencies in the collections process
• Consistently meet strict deadlines related to month-end close.
• Ad hoc projects as necessary

Regards,

TA