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Manager, Quality Services

Manager, Quality Services

Amazon

2 - 7 years

20 - 25 Lacs

Chennai

Posted:20 hours ago| Platform:

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Skills Required

Software testing Manager Quality Assurance Team management Customer satisfaction Process improvement Test execution Test scenarios Windows Test cases Project delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

People management for small to medium size teams of 20-25 employees across one or more projects within the same domain. Manages the project directly on their day-to-day schedule, quality, process and team morale.
Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency. You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practices. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. A day in the life Your scope of work is to apply existing processes to plan and execute projects for small to mid-size teams directly reporting into you. You are able to develop skill matrix, allocate resource, distribute daily tasks and ensure closure of day-to-day activities. You demonstrate capability to understand fundamental test methodologies and metrics. You are able to take a defined project plan and deliver on schedule, providing quality reports and status updates. You understand metrics used by your team and report against them. You own the regression deliverable and apply your technical knowledge to provide input to test execution plans/test cases that help improve product test coverage. You evaluate metrics to check for progress as per expectation, highlight to all stakeholders any deviations in plan well in advance. Come up with corrective and preventive plans for the same. You own and prioritize work allocation based on business needs with a daily/monthly frequency. You lead process improvement projects in the respective teams and convert them into measurable results. You highlight gaps in process to identify areas of improvement in process and share best practices. You are responsible for planning and procuring all the hardware, software and other infrastructure needed for day-to-day operations and escalate it to management when there is a need. You understand Amazon s hiring process and actively participate in hiring for your team. You also help your team train and mentor new hires by creating launch plans. About the team Welcome to the Tablets QS-Software Testing Team! Our role is to ensure the delivery of robust, high-quality software by thoroughly validating different Tablet devices before they reach our customers. As a part of this team, you ll collaborate closely with developers, QAs, TPMs, and cross-functional stakeholders to create seamless user experiences. Our vision is to champion quality at every stage of development, driving excellence and reliability. Our mission is to enable our customers to trust the Tablet s software they use, empowering them to achieve their goals without interruptions or frustrations. You will play a critical role in validating different Tablet features, functionalities, working on innovative testing frameworks, automating test scenarios, and solving challenges that ensure end-to-end product reliability. Together, we will address issues before they occur, enhancing customer satisfaction and trust in our solutions. Join us in shaping the future of Tablet s quality! 2+ years of team management experience Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc. Experience using data to influence business decisions Experience an operations, project or program Manager directly managing and developing front-line managers Experience in quality assurance/testing/mobile industry/internet of things (IoT) Experience managing project delivery

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Manager, Quality Services