Manager - Quality Assurance

Role & responsibilities

Streamlining Internal Processes

• Develop, review and maintain SOPs, work instructions, and related quality documents in line with client and regulatory standards.
• Interface with clients, consultants, and third-party agencies for quality matters. Act as SPOC for vendor audits, quality audits and quality certifications.
• Drive benchmarking and best practices deployment across departments, including design, production, sales, after sales, supply chain, HR, accounts et al.
• Understand potential customer dissatisfaction drivers and proactively mitigate any risks.
• Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
• Collaborate with cross-functional teams to ensure that all internal processes are accurately documented, consistently followed and continuously improved.
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
• Drive standardization practices on the floor and ensure strict compliance in internal and client-defined processes.
• Prepare and maintain audit-ready documentation for internal and external audits, ensuring a complete and compliant document trail.
• Train and mentor project QA/QC teams and site staff.

Internal, External Audits and Compliance

Conduct internal inspections, audits and testing to ensure compliance and quality deliverables.

Lead and coordinate internal audits (process, product, system) based on a scheduled and risk-based approach; conduct for-cause audits triggered by quality events or complaints.

Ensure readiness and effective participation during external inspections by regulatory, certification bodies and client audits.

Conduct supplier audits and oversee gap closure through appropriate corrective and preventive actions.

Coordinate with external certification bodies for ISO or other quality system certifications and surveillance audits.

Ensure preparation, coordination and conducting quality / surprise audits for monitoring compliance. Coordinate with internal stakeholders for same.

Perform for-cause audits based on quality events or product complaints, investigating root causes

Monitor and control the audit schedule, facilitate risk assessments, lead CAPA processes, and perform root cause analyses as required.

Compile and submit monthly audit and compliance reports to senior management.

Plan and conduct QMS related training for employees.

Plan and conduct quarterly and annual Management Review Meetings