Job
Description
We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE Pure Storage is seeking a Manager, Production Engineering to lead a team of deeply technical engineers focused on diagnosing, resolving, and proactively preventing complex field issues for Pure s Hyperscale Engineering Business Unit. You will be at the intersection of support, engineering, and customer success leading a team that develops tools, services, and analytics to ensure the ongoing health and performance of a massive and growing global fleet of storage systems. This is a high-impact role ideal for a hands-on technical leader who thrives in solving intricate problems, building engineering processes, and mentoring top-tier talent. You will manage a team responsible for bridging the gap between customer issues and core engineering while driving initiatives that enable real-time diagnostics, predictive failure detection, and rapid root cause analysis. As a Manager, Escalations Engineering, you will: Lead and grow a high-performing team of Production Engineers responsible for resolving technically challenging customer issues. Oversee the development of tools and services that proactively monitor, diagnose, and predict the health of Pure s fleet in production environments. Drive resolution of emergent and highly complex engineering problems by coordinating across engineering, support, and customer success teams. Provide technical and strategic direction to enable the detection, mitigation, and prevention of systemic issues. Collaborate closely with engineering, product, and field teams to close the loop between customer issues and product improvements. Regularly present to engineering leadership and executives on critical incidents, root causes, and long-term improvements. Foster a culture of ownership, technical rigor, and continuous learning within the team. Develop and track key metrics related to issue resolution, diagnostic accuracy, and product reliability to drive process and product improvements. WHAT YOU LL NEED TO BRING TO THIS ROLE BS/MS in Computer Science, Electrical Engineering, or a related technical field (or equivalent experience). 3+ years of experience managing high-performing software engineering or technical operations teams. 8-10+ years of software development experience, ideally in Python, Go, C++, or similar, with strong systems-level knowledge (Linux, networking, storage). Demonstrated ability to lead investigations into highly technical issues with cross-functional visibility. Experience building diagnostic and monitoring tools for large-scale distributed systems. Strong understanding of CI/CD, observability, and production telemetry systems. A natural curiosity, customer empathy, and strong analytical skills to break down complex systems and problems. Experience in big data production environments and real-time analytics is a plus. Comfortable working in an in-office environment (Bengaluru) in compliance with Pure s policies, with flexibility for PTO, work travel, and other approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you re invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn t just accepted but embraced. That s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don t match all of the role criteria. If you think you can do the job and feel you re a good match, please apply.
