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Manager, Product Operations , Amazon Music

Manager, Product Operations , Amazon Music

Amazon

3 - 8 years

20 - 25 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Automation Product engineering Data management Project management Analytical Machine learning Product planning Engineering Design Data mining Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Manager, Product Operations to lead the Amazon Music Product Operations team in Bangalore. In this role you will lead a team Operations Program Managers to be the bridge the between customers and the Amazon Music product teams across key areas. You will develop and manage the process for monitoring customer
You will ensure product roadmaps meet the most critical needs of our customers and effectively address quality issues. A successful candidate will be analytical and detail oriented, capable of distilling customer insights from a broad and complex set of data. You are a problem solver that can effectively manage ambiguity, capable of working cross functionality to deliver results. You are comfortable with technically complex subject matter and are able to communicate effectively on technical subjects. Manage team of Product Operations Managers including regularly coaching and mentoring Create team goals, aligning with cross functional stakeholders, measure and report on progress Create and implement the process for monitoring customer feedback channels and analyzing and synthesizing data to provide actionable insights for product teams to inform product planning Create reports and dashboards to effectively communicate insights and analysis Develop and drive mechanisms to effectively route customer issues to the correct owners and ensure they are quickly addressed Earn trust and build effective cross functional relationships with product, engineering, design, QA and BI stakeholders Identify opportunities to streamline and standardize feedback gathering and analysis processes Look for and identify opportunities including the use of AI and machine learning to streamline and standardize feedback gathering and analysis processes 3+ years of team management experience 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Experience implementing repeatable processes and driving automation or standardization Experience in data mining, data management, reporting, and SQL queries

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Manager, Product Operations , Amazon Music