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Merkle Science
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Manager - Paid Social

Manager - Paid Social

Merkle Science

8 - 10 years

25 - 30 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

capacity management data analysis operational excellence consulting resourcing issue resolution digital marketing operations analytics marketing strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring an Operations Manager to lead the delivery engine of our Paid Social team. This role is focused on driving day-to-day operational excellence, managing team performance, ensuring effective resourcing, and maintaining delivery standards across campaigns.
You will not be responsible for campaign strategy or planning, but you will be accountable for making sure the execution teams have the structure, support, and oversight they need to deliver with consistency and quality. You will also play a key role in coaching talent, managing capacity, and resolving delivery blockers.

Job Description:

Team & Performance Oversight

Line manage Paid Social team members, providing clear guidance, regular feedback, and structured performance reviews
Monitor individual and team-level output to ensure quality, productivity, and adherence to SLAs
Address underperformance through support plans and upskilling; recognise and develop high-potential talent
Work with HR and leadership on career progression paths, learning plans, and role transitions

Operational Execution & Delivery Governance

Oversee day-to-day delivery operations to ensure timely and accurate execution of Paid Social campaigns
Implement and maintain workflows, checklists, and QA processes to reduce defects and enhance delivery consistency
Track delivery KPIs such as task turnaround time, defect rates, utilisation, and campaign readiness
Proactively flag risks, delivery delays, or resourcing issues, and drive quick resolutions

Resource & Capacity Management

Own resource planning and allocation across accounts based on workload, skill set, and market needs
Forecast upcoming resource needs in coordination with leads and escalate headcount gaps as needed
Ensure new joiners are onboarded effectively with clear roles and expectations
Maintain up-to-date resourcing and reporting in platforms like Workday or other tracking tools

Stakeholder Coordination

Serve as the go-to point of contact for operational updates, team health, and delivery issues
Partner with Account Leads and Client Services to align on project timelines, capacity constraints, and workload distribution
Represent delivery operations in internal meetings and reviews, providing updates and actionable insights
Support issue resolution and ensure smooth collaboration across Paid Social, AdOps, Analytics, and other internal teams

Qualifications

Bachelor s Degree required.
8-10 years of cross industry consulting experience in integrated marketing strategy, digital marketing, business case analysis, operating model design and execution, campaign design and measurement strategy
5+ years working in a top tier Media agency
Experience leading and managing cross-functional teams in dynamic, complex, project-driven environments
Experience in managing multiple stakeholders and international clients. Demonstrated skills and abilities managing and improving service delivery metrics
Deep knowledge of end-to-end consulting approaches to solve client problems - from planning and design to development and execution of strategy
AdTech/MarTech etc) to orchestrate and activate customer experiences
Strong listening skills to understand clients visible and invisible needs.
Strong writing, presentation and client facing communication skills. Experience translating data analysis into actionable marketing recommendations and presentations proficiency in PowerPoint required.
Thrives in ambiguous, fast-moving environments, and in informal, loosely structured, creative work environments. Comfort and experience working within a highly matrixed organization in roles with a wide degree of latitude.

Location:

Chennai

Brand:

Paragon

Time Type:

Full time

Contract Type:

Permanent

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Manager - Paid Social