Manager Operations - Travel & Tourism

As a Travel Sales and Operations Specialist, you will be responsible for driving revenue through effective travel sales initiatives and ensuring smooth day-to-day travel operations. Your role will involve combining your passion for travel with strong sales acumen and operational expertise to deliver exceptional service to corporate and leisure clients. **Key Responsibilities:** - **Sales & Business Development:** - Identify and pursue new business opportunities within the travel market. - Develop customized travel proposals and packages to meet client needs. - Achieve and exceed sales targets through proactive lead generation and client outreach. - Attend industry events and networking functions to promote company services. - **Operational Management:** - Oversee daily travel booking operations and ensure seamless execution of travel itineraries. - Coordinate with airlines, hotels, car rental services, and other vendors to secure the best rates and services. - Monitor travel schedules, manage last-minute changes, and resolve operational issues promptly. - Ensure compliance with company policies, travel regulations, and industry standards. - **Customer Service & Client Relations:** - Serve as the primary point of contact for clients, providing timely updates and addressing inquiries. - Build and maintain strong relationships with clients to foster repeat business. - Handle escalations and troubleshoot issues to ensure a high level of customer satisfaction. - **Administrative & Analytical Duties:** - Maintain accurate records of bookings, contracts, and client interactions using CRM systems. - Prepare sales reports, operational performance metrics, and budget tracking documents. - Analyze market trends and competitor activities to recommend process improvements. - Collaborate with cross-functional teams to align strategies and improve performance. **Qualifications:** - Bachelor's degree in Business, Tourism, Hospitality, or a related field. - Proven experience in travel sales, travel operations, or a similar role within the travel industry. - Strong understanding of travel industry trends, vendor management, and customer service best practices. - Proficiency with travel booking systems (e.g., Sabre, Amadeus) and CRM software. - Excellent communication, negotiation, and interpersonal skills. - Detail-oriented with strong analytical and problem-solving abilities. - Ability to multitask and manage time effectively in a fast-paced environment. - Flexibility to work extended hours or travel as required. **Desired Skills & Attributes:** - A proactive, solution-oriented mindset with a passion for travel. - Ability to build rapport quickly and work collaboratively with internal and external stakeholders. - Familiarity with corporate travel policies, risk management, and regulatory compliance. - Adaptability to rapidly changing industry dynamics and client needs. *Note: There are no additional details about the company provided in the job description.*,