Manager Operations Technology & Strategy

Responsibilities

• Requirements Elicitation and Analysis:
  • Lead requirements gathering sessions with stakeholders across various business units.
  • Analyze and document complex business processes and workflows.
  • Translate business requirements into clear, concise, and testable user stories and acceptance criteria.
  • Identify and document functional and non-functional requirements.
• Solution Design and Development (Mendix Focus):
  • Design and prototype workflow solutions within the Mendix platform, leveraging its low-code capabilities.
  • Collaborate with Mendix developers to ensure accurate and efficient implementation of solutions.
  • Configure and customize Mendix workflows to meet specific business needs.
  • Develop and maintain Mendix application documentation.
• Workflow Expertise:
  • Apply deep understanding of workflow concepts, including process automation, rules engines, and human task management.
  • Optimize existing Mendix workflows for performance and efficiency.
  • Stay up-to-date on the latest Mendix features and best practices related to workflow solutions.
  • Mentor junior business analysts on Mendix workflow design and implementation.

Collaboration and Communication:

• Act as a liaison between business stakeholders and the development team.
• Communicate effectively with both technical and non-technical audiences.
• Facilitate workshops and presentations to stakeholders.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, and sprint reviews.

• Testing and Quality Assurance:
  • Develop and execute test plans and test cases for Mendix workflow solutions.
  • Participate in user acceptance testing (UAT) and ensure that solutions meet business requirements.
  • Identify and document defects and work with the development team to resolve them.

• Documentation and Training:
  • Create and maintain comprehensive documentation for Mendix applications and workflows, including process flows, data models, and user guides.
  • Develop and deliver training materials to end-users on Mendix solutions.

Center of Excellence (CoE) Contribution:

• Participate in the definition and implementation of the Mendix CoE strategy, standards, and best practices.
• Contribute to the development of reusable Mendix components and templates for workflow solutions.
• Assist in the creation and maintenance of a Mendix knowledge base and documentation repository.
• Support the governance and quality assurance processes within the Mendix CoE.
• Help to onboard and mentor new Mendix developers and business analysts within the organization.
• Promote the adoption of Mendix best practices across the organization.

Project management and change management: Manage projects and engagements in the automation and tech implementation domain. Manage change management in these projects

Sounds like you To apply, you need to have:

Education & Experience:

Mendix Workflow Solution Expert / Intermediate Certification

Relevant experience in Mendix workflow solution deployment

Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience.

10+ years of experience as a Business Analyst, Configurator, and Project Manager in automation projects.

Bonus Points For:

• Knowledge of Real Estate Industry operations.
• Experience with DevOps practices.

Skills & Abilities:

Strong analytical and problem-solving skills.

Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical).

Ability to work independently and manage multiple projects efficiently.

Creative thinker with a focus on achieving results.

Adept in various requirement gathering techniques like brainstorming, user interviews, workshops.

Passionate about driving change and continuous improvement.

Certifications (Good to have):

CBAP, Business Analytics, Product Owner, or Project Management certifications.

Technical Skills:

Deep understanding of the Mendix low-code platform, particularly its workflow capabilities.

Intelligent Automation Tools (Preferred): In-depth experience with at least one segment of intelligent automation tools like MS Power Automate, BPM, RPA, IDP/OCR, low code no code tools or Gen AI.

Programming Languages (Preferred): Proficiency in Python, SQL, or VBA is a significant advantage.

Data & Business Analytics (Preferred): Exposure to business and data analytics is a plus.