Manager - Operations

ROLE AND RESPONSIBILITIES:

• • Manage day-to-day business MIS, KPIs and business reports to clients
• • Perform regular MIS, funnel and data analysis to identify business performance indicators, identify any early signals of
• performance, identify variations in performance of specific clients and alert the Account Managers.
• • Ensure clients issues, queries and agreed reporting requirements are timely addressed and agreed SLAs are managed.
• • Track FIP performance and identify failures to adhere to SLA. Provide SLA input to FIP billing process and reconcile with FIPs
• and FIUs for settlement of FIP costs.
• • Manage end-user’s queries and grievances and ensure that they are addressed within the agreed timelines.
• • Manage operations relations with Sahamati and other ecosystem bodies as required. Manage reporting and dispute resolution
• raised through Sahamati.
• • Liaison with RBI: Act as the primary point of contact for all communications with the RBI, ensuring timely and accurate
• reporting, regular/adhoc data submission, etc..
• • Operational Oversight: Manage day-to-day operations, ensuring adherence to policies and procedures, track and manage
• agreed contractual terms with clients.
• • Governance Framework: Develop and implement governance frameworks to ensure compliance with regulatory standards.
• • RBI Reporting: Prepare and submit required reports to the RBI and other regulatory bodies, ensuring accuracy and timeliness.
• • Risk Management: Identify and mitigate operational risks, ensuring robust controls and measuring process are in place.
• • Stakeholder Engagement: Collaborate with internal and external stakeholders to enhance operational efficiency and
• compliance. Interactions with Sahamati and ecosystem.

• IT Operations:

• Manage IT resource like laptops, email, and other tools and softwares
• IT compliance related activities

• Team Leadership: Lead and mentor a team of professionals, fostering a culture of continuous improvement.

QUALIFICATIONS AND EDUCATION REQUIREMENTS (EXAMPLES BELOW)

• Minimum of 5-8 years of experience in operations management, with a focus on governance and compliance.

• Strong analytical and problem-solving abilities.

• Experience in analyzing data and reports and identifying early warnings

• Strong understanding of regulatory requirements and reporting standards.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively across departments and with senior management.

PREFERRED SKILLS

• Proven experience liaising with the RBI or similar regulatory bodies.

• A Startup mentality: comfort with ambiguity, a willingness to test, learn and improve rapidly

• People leadership: building and developing a high-performing team across business, product, technology

• External facing skills: Influencing and negotiating with industry bodies, thought