Manager - Operations & Governance Perfios Software Solutions

5.0 - 7.0 years

10 - 15 Lacs

Bengaluru

Work from Office

Tech and Business operations: Working with devops for UAT and production related operations Application performance monitoring, log analysis and alert stake holders Monitoring of business performance and data analysis for overall health, identify early warnings, identify patterns etc. Discussion with clients, AMs and CST to address their queries Manage FIP performance and resolve FIP related queries from FIU clients • Ensure clients issues, queries and agreed reporting requirements are timely addressed and agreed SLAs are managed. • Manage end-users queries and grievances and ensure that they are addressed within the agreed timelines. • Liaison with RBI: Act as the primary point of contact for all communications with the RBI, ensuring timely and accurate reporting, regular/adhoc data submission, etc.. • Operational Oversight: Manage day-to-day operations, ensuring adherence to policies and procedures, track and manage agreed contractual terms with clients. • Governance Framework: Develop and implement governance frameworks to ensure compliance with regulatory standards. • Reporting: Prepare and submit required reports to the RBI and other regulatory bodies, ensuring accuracy and timeliness. • Risk Management: Identify and mitigate operational risks, ensuring robust controls are in place. • Stakeholder Engagement: Collaborate with internal and external stakeholders to enhance operational efficiency and compliance. Interactions with Sahamati and ecosystem. IT Operations: Manage IT resource like laptops, email, and other tools and softwares IT compliance related activities • Team Leadership: Lead and mentor a team of professionals, fostering a culture of continuous improvement. QUALIFICATIONS AND EDUCATION REQUIREMENTS • Minimum of 5 years of experience in operations management, with a focus on governance and compliance. • Strong analytical and problem-solving abilities. • Experience in analyzing data and reports and identifying early warnings • Strong understanding of regulatory requirements and reporting standards. • Excellent communication and interpersonal skills. • Ability to work collaboratively across departments and with senior management. PREFERRED SKILLS • Proven experience liaising with the RBI or similar regulatory bodies. • A Startup mentality: comfort with ambiguity, a willingness to test, learn and improve rapidly • People leadership: building and developing a high-performing team across business, product, technology • External facing skills: Influencing and negotiating with industry bodies, thought leaders, regulators, etc.

Posted 2 weeks ago

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