Manager - Operations & Governance

Tech and Business operations:

• Working with devops for UAT and production related operations
• Application performance monitoring, log analysis and alert stake holders
• Monitoring of business performance and data analysis for overall health, identify early warnings, identify patterns etc.
• Discussion with clients, AMs and CST to address their queries
• Manage FIP performance and resolve FIP related queries from FIU clients

• Ensure clients issues, queries and agreed reporting requirements are timely addressed and agreed SLAs are managed.

• Manage end-users queries and grievances and ensure that they are addressed within the agreed timelines.

• Liaison with RBI: Act as the primary point of contact for all communications with the RBI, ensuring timely and accurate reporting, regular/adhoc data submission, etc..

• Operational Oversight: Manage day-to-day operations, ensuring adherence to policies and procedures, track and manage agreed contractual terms with clients.

• Governance Framework: Develop and implement governance frameworks to ensure compliance with regulatory standards.

• Reporting: Prepare and submit required reports to the RBI and other regulatory bodies, ensuring accuracy and timeliness.

• Risk Management: Identify and mitigate operational risks, ensuring robust controls are in place.

• Stakeholder Engagement: Collaborate with internal and external stakeholders to enhance operational efficiency and compliance. Interactions with Sahamati and ecosystem.

IT Operations:

• Manage IT resource like laptops, email, and other tools and softwares
• IT compliance related activities

• Team Leadership: Lead and mentor a team of professionals, fostering a culture of continuous improvement.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum of 5 years of experience in operations management, with a focus on governance and compliance.

• Strong analytical and problem-solving abilities.

• Experience in analyzing data and reports and identifying early warnings

• Strong understanding of regulatory requirements and reporting standards.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively across departments and with senior management.

PREFERRED SKILLS

• Proven experience liaising with the RBI or similar regulatory bodies.

• A Startup mentality: comfort with ambiguity, a willingness to test, learn and improve rapidly

• People leadership: building and developing a high-performing team across business, product, technology

• External facing skills: Influencing and negotiating with industry bodies, thought leaders, regulators, etc.