Manager - Operations, Corporate Risk & Broking

As a member of the Corporate Risk & Broking India Operations team, your role is pivotal in driving operations transformation to ensure the best client outcomes. You will be responsible for integrating Willis Towers Watson's relationships with insurers, providing specialist expertise throughout the client experience, and expanding support to the FINEX business segment. Some of the services provided by CRB India Operations include: - Processing Brokerage booking on behalf of the business - Updating policy details on Risk Intelligence Central (RIC) - E-filing documents on the SAIBA system as per mandatory/regulatory requirements - Conducting audits for adherence to WTW's Excellence and Placement models - Ensuring accurate and complete Management Information for tracking and reporting - Contributing ideas to improve processes, drafting SOPs, process maps, etc. Key Responsibilities: - Adopt and adhere to all Willis Towers Watson values - Maintain productivity at 100% and quality standards in excess of 99% - Deliver all standard units of production within stipulated timelines - Develop effective relationships with stakeholders - Maintain data security standards - Be flexible and able to shift priorities according to business demands - Ensure compliance with internal and external regulations - Follow statutory and company procedures to protect clients, colleagues, and business interests - Perform quality audits within processes and achieve 100% quality standards - Articulate quality audit feedback positively to advisors - Actively participate in meetings, forums, and workshops - Support management and the team in smooth transitions and transfers - Facilitate process improvement and best practice forums - Generate and analyze reports and performance metrics - Act as the main technical point of contact within the team - Keep updated with technical changes in the process and ensure process manuals and knowledge banks are up to date - Ensure compliance with various mandates and guide the team to meet requirements - Mentor and train new and existing team members Qualifications: - Any Graduate or Post Graduate with experience in process improvements/transformation projects - Good verbal and written communication skills in English - Attention to detail and logical thinking - Ability to train and mentor team members - Willingness to learn new processes and systems, adapt to changes, and prioritize tasks within deadlines Knowledge: - Proficiency in Microsoft Office, especially Word & Excel - Familiarity with Power BI is highly preferred,