Manager Operations - AR + PP

Duties of the Job:

• Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.
• Handle daily transaction processes, ensuring all payments are accurately processed, recorded, and reconciled. They also address discrepancies or errors in payments, implementing corrections when necessary.
• Manage day-to-day activities with the team, but not limited to.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA s
• Tracking and maintaining metrics for a variety of data includes Collections report, Operations report, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to team.
• Work with Team to resolve any personnel problems or conflicts that may arise in the team.
• Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the projects requirement.
• Conduct regular conference calls with Clients and identify way & means to improve client satisfaction.
• Identify training gaps in the team and develop a plan with dept. trainer for retraining sessions. Will be responsible for successful implementation of retraining sessions.
• Client Relationship Management

Experience + Qualification:

Graduate

8+ years in US Healthcare with managing AR + Payment posting

Current role should be Assistant Manager or equivalent to

Ready to work in rotational shifts when required

Interested candidates can share their profile on [HIDDEN TEXT]

Statement of the Job:

Duties of the Job:

• Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.
• Handle daily transaction processes, ensuring all payments are accurately processed, recorded, and reconciled. They also address discrepancies or errors in payments, implementing corrections when necessary.
• Manage day-to-day activities with the team, but not limited to.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA s
• Tracking and maintaining metrics for a variety of data includes Collections report, Operations report, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to team.
• Work with Team to resolve any personnel problems or conflicts that may arise in the team.
• Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the projects requirement.
• Conduct regular conference calls with Clients and identify way & means to improve client satisfaction.
• Identify training gaps in the team and develop a plan with dept. trainer for retraining sessions. Will be responsible for successful implementation of retraining sessions.
• Client Relationship Management

Experience + Qualification:

Graduate

8+ years in US Healthcare with managing AR + Payment posting