Manager, Network Engineering

Intercontinental Exchange, Inc. (ICE) offers a rewarding opportunity to engage with cutting-edge technology and business challenges within the financial sector. As a member of the ICE team, you will collaborate across departments, pushing boundaries to innovate and meet industry demands. Your ability to thrive in a dynamic, team-based environment while showcasing strong problem-solving skills, decision-making capabilities, and unwavering professionalism will be key to your success. We are currently looking for an experienced Manager to join our Network Engineering Global Support team. This team handles a diverse array of network technologies such as Firewalls, routers, switches, CDNs, IP routing, and load balancers. Your interactions will span various infrastructure verticals and project stakeholders, fostering a collaborative environment. In this role, you will play a pivotal part in managing and overseeing the day-to-day operations of your regional team, enabling them to perform at their best. Your proactive approach in removing obstacles that hinder team productivity and fostering inclusivity and collaboration will be crucial. **Responsibilities:** - Managing the day-to-day activities of the team - Developing, implementing, and maintaining procedures for both existing and new product rollouts - Supervising and executing projects/procedures to enhance operational efficiency in current and new workflows - Handling the preparation and distribution of team projects and assignments - Ensuring the team adheres to strict standards and compliance requirements - Detecting, identifying, and resolving incidents promptly - Collaborating with vendors and internal stakeholders to address any arising issues - Monitoring team quality and ensuring adherence to processes for meeting and exceeding team targets - Leading, supporting, and participating in cross-departmental projects as needed - Cultivating an inclusive and collaborative team environment through coaching and mentorship **Knowledge and Experience:** - 7+ years of relevant work experience in Firewall administration, IP routing, and/or load balancing - Comprehensive understanding of all OSI layers and associated technologies - 2+ years of direct management experience - Proficiency in Microsoft Office tools, especially Excel and Visio - Strong attention to detail, ability to work independently and collaboratively, and service orientation towards clients - Excellent organizational, prioritization, and time management skills - Project Management experience is a plus - Effective written, oral, interpersonal, and presentation skills with the aptitude to engage with all organizational levels - B.S. in CS/IT or equivalent relevant experience Your dedication to driving operational excellence, fostering teamwork, and leveraging your technical expertise will contribute significantly to the success of our Network Engineering Global Support team. Join us in shaping the future of financial technology at ICE.,