Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst. The Accounts Receivable Analyst will have the following responsibilities: Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service. Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances. Develop and maintain good rapport with customers and internal business owners. Maintain and update customer contacts within the billing system. Initiate credits and adjustments to customer accounts with correct ledger coding. Assist with other duties, as assigned by management team, in timely and accurate manner. Incorporate feedback received from management to ensure performance and productivity expectations are being met. Knowledge and Experience The position of Accounts Receivable Analyst will have the following requirements: Associate or Bachelors degree in Accounting or business-related field. At least 2+ years of experience that is directly related to the duties and responsibilities specified. Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement. The candidate must be detail-oriented and possess strong organizational skills. Candidate must be able to handle confidential and sensitive information in a professional manner. Strong customer service, interpersonal and communication skills are required. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume. Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Team Lead, Market Data will join the Master Data Management team within Intercontinental Exchange (ICE). The Master Data Management team is responsible for building and maintaining corporate company-wide data uniformity. This position will be responsible for managing high-level data sets (Business Entity, Client Segmentation, Contact Data etc.) and onboarding new acquisitions on schedule. The successful candidate will work on new and existing projects in close collaboration with teams that include Data Warehouse, Sales, Finance, and internal stakeholders. The analyst must be results-oriented, self-motivated and have the ability to thrive in a fast-paced environment. The candidate must have the ability to work independently; must have excellent verbal and written communication skills; must have excellent organizational skills. Responsibilities Lead a team of MDM analysts across various skill and experience levels. Balance assignments of transactional routine work units with both long term and ad hoc projects Candidates are responsible for analyzing various levels of client specific information and to ensure that it is populated into the database of record in an accurate, complete, and timely manner. Clearly and concisely document requirements for each project being undertaken. Assist in evaluating information gathered from multiple sources, reconciling conflicts, and determining best path forward. Performs changes to master data following established processes including but not limited to create, change, activate/deactivate or otherwise modify master data. Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate procedures or improvements. Utilize Salesforce and external tools to reconcile data outputs. Work closely with other team members and cross-functional team members. Knowledge and Experience 5+ Years of Experience in Secondary research which involves summary, collation, and synthesis of existing research. Bachelors degree or equivalent combination of education and experience. Advanced experience in Excel and database technologies including pivot tables, Visual Basic/SQL query writing. Hands-on experience with data visualization tools such as Tableau or Power BI. Excellent communication skills. Position must communicate clearly, respectfully, and effectively with many different types of people and departments across the firm. Strong knowledge and understanding of the Financial Markets Data. Strong Analytical and problem-solving skills. Exceptional organizational skills and ability to manage multiple tasks and priorities. Excellent attention to detail and high degree of demonstrated decision-making and problem-solving skills. Must possess the ability to influence others. Ability to distill large amounts of varied information into specific takeaways. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose The objective of the Third-Party Risk Management (TPRM) team is to promote, facilitate and support consistent and effective vendor risk management across the enterprise. The Analyst, TPRM role supports activities associated with managing vendors and third-party relationships. This team member will work with all levels of staff including senior management to mitigate vendor risks in alignment with company risk tolerances. This team member will manage on-boarding activities, support periodic vendor reviews, continuous monitoring, vendor decommissioning and assist with vendor risk reporting to ensure Intercontinental Exchange (ICE) maintains healthy vendor relationships. Duties and Responsibilities Manage a portfolio of vendors across several business lines, across several risk domains Assess vendor risk, perform appropriate due diligence, and ensure completeness of vendor documentation Serve as a liaison between the vendor, business and supporting teams (i.e., IT, legal, procurement, accounting, and operations) Collaborate with business partners to maintain a clear documentation trail of vendors passing through the VM (Vendor Management) Lifecycle Responsible to produce internal vendor management status reports and metrics Facilitate resolution of escalated vendor-related issues related to on-boarding, decommissioning or risk assessing, monitoring and performance Maintain a thorough understanding of relevant internal policies and external regulatory requirements applicable to ICE vendor risk management Knowledge and Experience Minimum 6+ years of experience in Third Party Risk Management, compliance, security audit management, supply chain management, or other directly related experience. Direct experience in TPRM or compliance highly desirable Experience working for banking, insurance, or information technology company a plus CRVPM or CTPRP highly desirable Demonstrated leadership in vendor management and can be viewed as VM expert Demonstrated competency working well within a team and across departments Strong interpersonal and communication skills, both verbal and written Proven record of accomplishment in taking ownership, driving results in a fast-paced environment Self-starter with high degree of initiative and the ability to manage deadlines Strong organizational skills with the ability to multitask and prioritize while maintaining close attention to detail. Basic knowledge of and experience with legal contracts, contract negotiations and service agreements Good working knowledge of Microsoft Office products, particularly Excel, Power Point and Visio

Job Description Job Purpose We are seeking a skilled QA Analyst with 3 to 6 years of experience in software testing and automation. The ideal candidate should have a strong understanding of test automation frameworks, scripting languages, and software testing methodologies. This role requires collaboration with cross-functional teams to ensure the quality and reliability of web applications. Knowledge and Experience 3 to 6 years of experience in software testing, test automation, and QA methodologies. Hands-on experience with Selenium WebDriver for web application automation. Strong understanding of Git, JIRA, and Bitbucket. Proficiency in writing XPath expressions for test automation. Experience with Keyword-Driven Frameworks and test automation strategies. Knowledge of Robot Framework and Python (or any other programming language) is a plus. Familiarity with Object-Oriented Programming (OOP) concepts and software development best practices. Experience in API automation testing. Knowledge of CI/CD pipelines and Jenkins. Understanding of database testing and SQL queries. Strong analytical and problem-solving skills with the ability to work independently or as part of a team. Excellent communication skills to collaborate effectively with stakeholders. Schedule This role offers work from home flexibility of one day per week.

Overview Job Purpose and Responsibilities IntercontinentalExchange has an opportunity for a Full-Time Billing Associate. The Billing Associate will have the following responsibilities: Perform billing activities on behalf of various business entities varying in nature from subscription-based, usage-based, and fixed fee based. Complete billing implementations to address additions, modifications and terminations of service within accounts timely and accurately. Review fee schedules within customer contracts to ensure billing is done accurately based on contractual terms. Manually calculate revenue amounts, using Excel, to be invoiced to clients based on contractual terms. Coordinate with General Ledger, Revenue Operations, and Commercial Operations teams to ensure revenue for assigned business entities is properly recorded and accrued. Communicate with various business units, colleagues, and customers to resolve inquiries and/or discrepancies. Consistently meet all required deadlines for timely recognition of revenue and issuance of invoices. Monitor and maintain billing inboxes for customer inquiries and respond promptly and professionally. Knowledge and Experience The position of Billing Associate will have the following requirements: Associate or Bachelors degree in Accounting or business-related field. Minimal years of work experience needed, but must be hardworking and willing to learn. Intermediate to advanced Microsoft Excel skills are required. Candidate must possess excellent verbal and written communication skills. Candidate must have strong organizational skills with extreme attention to detail. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Candidate must be able to handle confidential and sensitive information in a professional manner. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. The Systems Engineer is responsible for creating and maintaining availability and high-performance in UNIX development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse. Responsibilities Assist in the design, planning and implementation of server solutions Tune and design systems infrastructure for maximum available performance Automation of manual tasks using scripting and application development Investigate and adopt new technologies/tools as needs arise Respond to and assist in production operations in a 24/7 environment Evaluate, test, and integrate new operating system versions, drivers, and patches Provide technical analysis, resolve problems, and propose solutions Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Participate in a weekly on-call rotation for after-hours support Knowledge and Experience 3+ years of experience with the Linux Operating System (RedHat variants preferred) Solid experience coding with any combination of Perl, Ruby, Bourne, Python, Java, API s, and others Experience with automation/configuration management using either Puppet, Chef, Ansible or an equivalent Familiarity with git, foreman, Jenkins, or equivalent Demonstrable knowledge of multi-tiered, highly available, and resilient application design Knowledge of horizontal and vertical scaling for performance and high availability Intermediate Linux administration and engineering Top-tier analytics and problem solving Ability to work in a service-oriented team environment Project Management, organization, and time management Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Fluent speaking, reading, and writing in English Preferred Degree in engineering discipline or equivalent experience in Systems Engineering 1+ year of experience with Multi-Factor Authentication Basic understanding of application and server virtualization Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose The ICE MT DDA team is seeking a Senior Quality Assurance Engineer who has experience in software testing and test automation using Java-based test frameworks. This role will be primarily responsible for testing backend microservices, APIs, and performing integration testing. The candidate will be responsible for building & reviewing complex test scenarios, writing & executing test cases (both manual and automated), and ensuring quality releases. It will be a huge plus if the candidate has experience in the US Mortgage domain. The ideal candidate will be results-oriented, self-motivated, and can thrive in a fast-paced environment. This role requires frequent interactions with project and product managers, developers, QA, and other stakeholders to ensure the delivery of a world-class compliance solution to our users. The candidate will also have opportunities to drive test initiatives, contribute to enhancing the existing test framework, introduce new processes, and evaluate AI tools (e.g., GitHub Copilot) to improve automation efficiency. Additionally, the candidate will gain exposure to technologies such as ELK Stack, Splunk, Spring, Apache Kafka, Apache Flink, and databases like Cassandra and MySQL. Responsibilities Assist in determining test methodology and test data setup Actively participate in grooming, planning and daily standups Develop test scenarios and test cases for capabilities of our products Execute test scenarios/test cases during formal test periods for every release Diagnose problems and report bugs and enhancements to Development Responsible for documenting clear and detailed defects including steps to reproduce actual and expected results Build regression and acceptance test scenarios Perform functional and End to End tests Automate scenarios using a JAVA/Selenium/API automation frameworks and JUnit. Executes, updates and maintains existing test scripts Documents clear and detailed defect reports including steps to reproduce actual and expected results Is proactive in following up with developers on open defects Involve in sprint end demos and retrospectives and work on continuous improvements Plans, builds and designs new automation to support new builds and release of the code Produces clear and meaningful automated reports to provide test results for each execution Works closely with Developers, QA and other project team members to analyze test results, locate problems, identify root causes and develop solutions Interact effectively with Product Management and Development Familiar with using source control software, bug reporting software like Jira or equivalent May require overtime or off-peak hours to meet commitments. Knowledge and Experience Computer Science Degree or equivalent from a fully-accredited college or university. 6+ years experience working as a dedicated Test Engineer Strong knowledge of Java programming language / Selenium / Restful APIs / SQL / Jenkins Understanding of CI/CD process. Familiar with Jenkins tool. Prior experience with AWS tech stack is a plus Ability to effectively communicate relevant project information with coworkers, peers, and management through written and verbal communication; Ability to communicate and effectively collaborate with internal departments and other outside parties in a professional manner. Ability to work with distributed teams across different time zones. Demonstrated knowledge of the Software Development Lifecycle (SDLC) and manual testing Prior experience working on a financial application preferably a Mortgage Loan Origination System or Underwriting Process is a plus

Job Description Job Purpose Enterprise Operations provides 24x7 support for the organization s Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages. Responsibilities Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures. Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teams Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. Knowledge and Experience Bachelor s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Strong written and verbal communication Familiarity with 365 Office Suite Active Directory Administration Experience Ability to troubleshoot IT/Application related issues Ability to multitask and work independently on projects Skills Perform monitoring for new events to open incidents Prepare documentation of runbooks Coordinate with other teams on changes to production systems Interact with Engineering, Development, and Business Develop and propose solutions for the knowledge base Understanding of process monitoring using monitoring solutions Understand priority for high Severity incidents Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE owns and operates the worlds most advanced financial services infrastructure that are tasked with serving customers around the world. Our infrastructure is designed from the ground up to meet our unique performance constraints while remaining impeccably reliable. By joining the Infrastructure Development Automation team you ll aid us in maintaining our infrastructure as well as helping us continue to push the envelope with state-of-the-art technologies. A successful candidate will gain invaluable hands-on experience with state-of-the-art equipment and cutting-edge technologies in the area of server, storage, and networking. The experience will not be limited to technology - this is also an opportunity to get a good understanding of the operation of a global organization, how global teams interact, how projects are developed, implemented and how strategies are executed. This role will have you joining our Infrastructure Development Automation team where you will be working on our in-house automation platforms, advanced network monitoring tooling, and other internal development projects within the ICE Operations vertical responsible for building and maintaining infrastructure for the organization. You will be exposed to all layers of these tools as well as learning the enterprise SDLC processes at ICE. In time you will help support other teams use of these tools and develop new features or improve existing ones. Responsibilities Write and maintain software that interacts with various server platforms, storage solutions, network devices, tools, databases, and user input Gather requirements from relevant business owners Keep project stakeholders updated on progress Help ensure an orderly release management and SDLC process is followed Meet with technologists from other teams to ensure all new software appropriately captures the requirements, uses the best data sources, and does so in a secure manner Create and maintain documentation of system components and their operation Write unit and integration tests that ensure system reliability Help train end-users on the use of any new tooling Take ownership of tools and sub-components Knowledge and Experience Essential The applicant is expected to have the following skills and experience on appointment: 2-3 years of development experience Computer Science (or related field) degree Good written and oral communication skills and the ability to work with others on both an ad hoc and project team basis, across organizational boundaries Intermediate software development skills with, or willingness to learn, Python, TypeScript, and Go (golang) Comfort with database technologies and terminology (e.g. ORMs, DB Models, Redis) Familiarity with GNU/Linux operating systems Beneficial The applicant will receive extra consideration if they have some of the following skills and experience: Development ability in Python, TypeScript/JavaScript, Go (golang) Ability to use RESTful APIs Ability to work with JSON, XML, YAML, and proprietary data interchange formats Familiarity with a DVCS (e.g. git) Familiarity with development dependency management tools (e.g. npm, pip, maven, etc) Familiarity with functional and integration testing Knowledge of common network automation services (e.g. NETCONF, eAPI, etc) Knowledge of IT automation tooling (e.g. Ansible, Puppet, Salt) Self-organizing and ability to pick up next task independently Preferred The following skills and experience are particularly desirable but are not required for consideration: In-depth knowledge of infrastructure automation technologies such as Puppet, Ansible, container orchestration solutions, Foreman, VMWare ESX, KVM, etc Previous experience integrating with platforms such as Service Now or Jira In-depth knowledge of applications and services offered by ICE/NYSE Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE Data Services (IDS), a leading provider of financial market data, has an opening in Feeds Content Team, which is a real-time process that works on Market data corporate action events, Derivative and Equity reference data maintenance, pro-active checks, contributor data maintenance, quality assurance checks, Track day to day Developer Notices and analyze Feed impact to improve data quality and client experience. This team also supports real-time feeds and desktop business verticals around the clock, 5.5 days a week. The individuals of this team acquire and maintain a detailed understanding of Exchange notifications and associated market conventions for those venues. This knowledge will then be applied to process the reference data events and help initiate data quality projects to enhance client experience. The individuals on this team are expected to be the go to people for all questions regarding instrument level reference data, how they are maintained on various Real Time Services (RTS) products. The individuals will be responsible for maintenance of reference data. Team members also interact with on-shore stake holders like Market BAs, client facing staff and Development teams in order to determine exact requirements for enhancements and modifications to existing data presentations. Responsibilities Sourcing and maintenance of Market data events across global equity exchanges - Incumbent sources and maintains the Market data events announced by exchange. Also, be updated on the feed / exchange specific exceptions and maintain MoWs which can be referred by team Work on client queries, analyze the problem, provide RCA and Resolution to clients - Take ownership of issues raised in JIRA, fixing and providing timely updates. Facilitate the Market BAs and Development teams with required research to get strategic or tactical fix Maintain reference data for Derivative and Equity instruments - Process routine activities to ensure accurate and latest data is available on database Identification of sources with optimum data and raise requests to change Feed mapping - To check and identify source that has the optimum data in terms of coverage and accuracy. Liaise with stake holders for changes if any Track day to day Developer Notices and analyze for any data impact - Track and monitor the Developer notices which will be published for any data changes and analyze the impact of the same and take necessary steps to ensure the quality of the data is not disturbed Execute daily validation and initiation procedures, ensuring the integrity and consistency of data across multiple platforms - Ensure the identified tasks and procedures are executed for the day/shift to maintain integrity and consistency of data across all databases Active Participation in Team Huddle - Establish transparent and meaningful business communication with Reporting manager and provide timely Process updates Knowledge and Experience Required Basic Qualifications Eagerness to learn and collaborate with others Attention to detail, ability to think and work independently within a team environment Excellent verbal and written English language skills Willingness to work in rotational shifts including night shifts Knowledge on Financial data is an added advantage Bachelor s or a Master s degree in finance line Preferred Qualifications Comfortable working with large datasets Basic knowledge in Excel and MS Office application Good analytical, technical and problem solving skills Schedule This role offers work from home flexibility of one day per week.

Overview Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. The ideal candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. This role will be part of a team responsible for developing the tools to the Enterprise Ticker Plant. It involves right from participating in the requirements discussions, technical design, setting up the development environment, developing the applications and deploying the applications to the configured environment. In addition, the Software Engineer will be responsible for supporting the QA staff and any production issues that may come for the deployed applications. We are looking for a senior C++ developer to be a part of an experienced team of professionals taking technical ownership of the projects related to Enterprise Ticker plant tools. A commitment to collaborative problem solving, sophisticated design, and quality product is essential. They should be willing to learn or work on Go language. We are also looking for an experienced software engineer with technical proficiency as well as an eager attitude, professionalism, and solid communication skills. Responsibilities Develop and support applications related to the in-house Enterprise Ticker Plant applications Write scalable, robust, testable, efficient, and easily maintainable code Translate software requirements into stable, working, high performance software Play a key role in architectural and design decisions, building toward an efficient micro services distributed architecture Passionate technologist, keen to innovate, learn and share knowledge with others Should have strong knowledge of Computer Science fundamentals such as OOP, data structures and algorithms Should be strong on Linux based application development Should be experienced in Systems programming, multithreading and in writing the Client-Server based applications Mentor or guide the junior developers by doing code reviews Document changes and author documentation on software functionality Knowledge and Experience Bachelor s degree in technology, engineering or equivalent experience 6 to 9 years experience in Software Development Demonstrably strong C/C++ programming skills - 5+ years of development on Unix/Linux platforms Hands-on knowledge of GCC/G++, GDB, Valgrind, and system profilers Willing to learn and work on languages like Go and Python Top class ability to understand complex systems and how to debug problems Good working knowledge of TCP and Multicast programming paradigms Demonstrated experience with Linux/Unix and shell scripting Should be familiar with network engineering and socket programming Experience with NoSQL (MongoDB), Redis, etc. Plan and implement model data structures for scalability. Work on the maintenance or enhancement of existing data structures. Designing REST APIs which will be used by multiple clients. Experience with programming and scripting languages is preferred like: Python, Perl, Bash Shell or similar languages. Should have strong knowledge of low level Linux with experience of pthreads and locking. Should have strong knowledge about the TCP/IP stack, packet capturing tools like tcpdump, tshark or dumpcap Experience with Git - version control system Ability to work independently as well as within a team environment. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge and Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor s or master s degree in computers and technology. 4 to 7 years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Essential Qualities Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e.g., internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At Intercontinental Exchange (NYSE:ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We are looking for motivated, results-oriented people to join our team. Intercontinental Exchange is seeking a Automation Engineer. We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge. Responsibilities Building and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Actively troubleshoot any issues that arise during testing and production Update existing processes and design new processes as needed to optimize performance Work with the customers to understand their infrastructure automation solution requirements Understanding customer requirements and project KPIs Actively participate in or own continuous improvement projects driven by automation Any other activities as directed by management Work closely with the other team members to improve existing projects. Create quality measurements to track improvement in projects. Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment Participate in an on-call rotation Knowledge and Experience Years & Type of Experience 3+ years functional experience working as a DevOps Engineer Prior experience with software development, infrastructure development, or development and operations Technical Abilities and Skills Requirements Strong experience with Microsoft Windows Server and Linux Administration Experience with scripting languages such as Python or PowerShell Experience in architecting an automation framework Proficiency in Configuration Management, CI, and automation tools such as - Jenkins, Chef, Puppet, Ansible or similar Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira) Experience with git, git repo services (BitBucket, GitHub), and branching strategies Experience with open-source technologies and cloud services (AWS/Azure) Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty) Experience with infrastructure as code (Terraform, CloudFormation) Experience with automation of business continuity/disaster recovery Knowledge of and exposure to container technology and orchestration is a plus. Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman) Excellent problem-solving and troubleshooting skills Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL Preferred Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler Experience with BigPanda Experience with PagerDuty Experience with AI Ops Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge and Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor s or master s degree in computers and technology. 2 to 5 years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Essential Qualities Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e.g., internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose At Intercontinental Exchange (ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. Were looking for motivated, results-oriented people to join our team. As a Lead Java Developer, you will be mentoring a team, responsible for contributing to the design, development, maintenance and support of high-volume enterprise applications. This is an excellent opportunity for a technologist to further develop their problem-solving skills and learn hands on from a small and experienced team. The ideal candidate must be results-oriented, self-motivated and can thrive in a fast-paced environment. This role requires frequent interactions with project and product managers, developers, quality assurance and other stakeholders, to ensure delivery of a world class application to our users. Responsibilities Create an inspiring team environment with an open communication culture Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Identifying training needs of team members to maximize their potential and provide coaching. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Design and implement software solutions based on standard design and architecture patterns for user requirements. Accurately document the design and implementation steps, review with business analysts, development, and QA teams Collaborate with product, project management, and QA team in requirements analysis, solution design, providing development work estimates and project status. Assist to develop and ensure complete functional and non-functional specifications. Collaborate with other internal teams to translate business requirements into technical implementation for the automation of existing processes and the development of new applications. Understand complex business logic in existing systems and transition it to new technologies and systems. Work with system operations, database administration and systems engineering teams in production support and defining system recovery procedures. Identify root causes and develop solutions for program failures. Plan and execute unit tests to ensure the developed code is free of functional defects. Work closely with Performance Test team to identify performance hotspots and in providing timely resolution during load tests. Work in an agile and continuous integration environment with a command of SDLC tools . Knowledge and Experience Bachelor s degree in Computer Science or Information technology. 10+ years of experience developing low latency, high-performance transactional software systems and components using standard Enterprise Integration Patterns and design principles. 2+ years of experience in leading team and technical management activities. A deep knowledge of: Java 8+ OOD, Design Patterns Distributed messaging, JMS Spring and its frameworks like Spring Boot, Spring MVC, Spring Data Multi-threaded server-side development Strong experience with Oracle PL/SQL and Database Technologies Experience applying continuous improvement tools and agile development methods to enhance and evolve complex systems driven by business needs. Strong written and verbal communication skills Ability to multitask and work independently on multiple projects. Demonstrable skills in production support and root cause analysis Open to learn and willing to participate in development using new frameworks, programming languages. Good to Have Knowledge of REACT tools including React.js, TypeScript and JavaScript ES6, Webpack, Enzyme, Redux, and Flux. In-depth knowledge of Java, JavaScript, CSS, HTML, and front-end languages. Experience with user interface design. experience in AWS Amplify, RDS, Event Bridge, SNS, SQS and SES Preferred Experience developing data processing pipelines using distributed compute principles and open-source frameworks. Experience in developing micro-services in container-based Kubernetes platforms (OpenShift, Tanzu) Experience developing Web UI using JavaScript based frameworks like React/JS Exposure to the financial services technologies domain, particularly in futures and options Working knowledge with shell scripts and CLI in Linux

Job Description Job Purpose ICE Data Pricing & Reference Data is offering a unique opportunity for a full-time Fixed Income Operations Associate to join a team responsible for working as part of the PRD Operations team of the Evaluations Services Operations group. The primary responsibilities of the Operations Associate position will be to support the evaluations process, maintaining client and master database evaluations records, responding to client inquiries, and identifying/implementing process improvements. Responsibilities Setting up newly issued securities within the pricing databases, responding to client inquiries. Maintenance of client portfolios and review of various Q/A reports. Coordinate with Reference Data teams to ensure the cross-area workflows are efficiently maximized. Follow up and resolve evaluations data discrepancies, as necessary. Assist Evaluation team with any other projects or processes as required. Assist in the creation of quality control reports for evaluation groups. Resolve client questions or issues as related to the timely and accurate processing of evaluation requests. Review and standardize processes across asset classes. Amend and update procedure documents as and when new procedures are established and/or old procedures change. Use Excel functions to organize, analyze and create data. Recommend, document, and implement automated process to reduce legacy workflow inefficiencies. Knowledge and Experience MBA Finance or equivalent/higher qualification is required. Knowledge of Fixed Income instruments and their attributes. Strong knowledge of fixed income markets/capital markets. Excellent written and verbal communication skills. Ability to manage time effectively within rigid time constraints. Ability to work both independently and as part of a team. Skilled in Advanced Excel, VBA, Python, and SQL is preferred. Flexible to work in any shift, including night shifts. Shifts could be rotational.

Overview Job Purpose The Manager, Systems Operations role - specific to the Automation group is responsible for leading and managing a team responsible for supporting and maintaining automation tools and solutions. This position will also have accountability into the overall Operations of various application platforms at ICE as well as internal workload automation tools. This position helps to set the direction and enforce standards, implement solutions, develop best practices and guide team numbers on automation efforts. You will collaborate closely with the Operations and SRE teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally. Responsibilities Team Leadership: Lead a team of Engineers and Analysts, providing guidance mentoring, performance management. Foster a culture of continuous improvement. Process Improvement: Develop and refine processes that streamline workflows, reduce bottlenecks and increase overall velocity. Training and Support: Provide training and documentation to other team members on the effective use of existing toolsets and best practices. Act as primary point of contact for staff issues. Collaboration and Communication: Work closely with partner teams to understand their pain points and automation goals. Work with teams to make them more efficient. Continuous Improvement: Participate in or lead continuous improvement projects driven by automation. On-Call Rotation: Participate in an on-call rotation as needed. Additional Duties: Perform any other activities as directed by management. Knowledge and Experience Experience: 5+ years of experience as a people manager or in a team lead role with delegation duties in a technical environment. Strategic Thinking: Demonstrate ability to think strategically about business and product goals as well as technical challenges and staff workloads. Software Development: Prior experience with software development, infrastructure development, or operations. Scripting Languages: Strong proficiency in scripting languages such as Bash, Python, and/or PowerShell. Relational Databases: Experience with relational databases. Server Administration: Strong proficiency with Linux and Windows Server administration. Automation Frameworks: Experience in architecting automation frameworks with proficiency in tools such as Jenkins, Chef, Puppet, Ansible, or similar. Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira). Version Control: Experience with Git and/or code repository services (BitBucket, GitHub, etc.). Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure). Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty). Infrastructure as Code: Experience with infrastructure as code (Terraform, CloudFormation). Container Technology: Knowledge of and exposure to container technology and orchestration is a plus. API Interaction: Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman). Problem-Solving: Excellent problem-solving and troubleshooting skills. Documentation: Process-oriented with great documentation skills (Confluence). Data Structures: Experience with data structures/formats such as XML, JSON, YAML, and HCL. Business Continuity: Experience with automation of business continuity/disaster recovery. Preferred Production Operations: Experience with managing production operations, monitoring, alerting, notifications, etc. Coding Experience: Moderate experience with coding any combination of Perl, Ruby, Bash, PowerShell and Java + others. Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler. Monitoring Tools: Experience with BigPanda and PagerDuty. AI Ops: Experience with AI Ops. Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose Team Lead, Market Data Operations will join the Market Data Operations Reporting Team within Intercontinental Exchange (ICE). The Market Data Operations Reporting team is responsible for the provisioning, obtaining of authorization, source reporting and data usage compliance of market data both internally and externally. Our remit: To offer a value-add service across our firm s multiple business lines To provide a proactive, forward-facing, service orientated group with a clear understanding of the value of the corporate strategic assets ( the data ) of which we are in effect the custodians To implement a series of clearly defined best practices across all business lines and all product lines to support our global business in a timely, efficient & compliant way To implement robust processes to support the sales cycle and the client on-boarding process while adhering to our core principals of source compliance & consistency Permission, report, and remit payments on behalf of our clients in compliance with our source obligations The Market Data Operations Team Lead plays a critical role in the general oversight of the day-to-day activity of the local Market Data Operations Reporting team. This includes the oversight of key team functions including, but not limited to, Market Data Source Policy Management and Reporting. The ideal candidate would have experience working within a finance or operations related field (experience in Market Data is a plus); Researching, Analyzing, Interpreting and Processing Data; and Data Reporting; Previous Team Lead/Management Experience is a plus. Responsibilities Oversee and be a key participant in the team s day-to-day activity Oversee and execute projects/procedures to drive increased operational efficiency in both new and existing workflows Manage the preparation and distribution of comprehensive usage reporting of ICE Data Service s client base to various third-party vendors on a recurring basis Ensure said reporting is compliant with contractual obligations Validate invoices and payment requests from sources against usage reporting and other contractual obligations (e.g., internal license and connectivity fees.) Liaise with vendors and internal stakeholders to resolve issues regarding usage reporting or billing Monitor changes in source policies and their impact to the client base, as well as internal workflows and procedures Prepare and maintain consistent usage and expense analytics based on various usage and invoice reports. E.g.: Variance Reports and Trend Analyses Lead, support, and/or participate in multiple MDO specific, and cross-departmental projects Knowledge and Experience 5+ years of relevant work experience Strong Microsoft Office skills; Excel and PowerPoint essential. Visio knowledge is preferred Excel proficiencies include Pivot Tables/Charts, VLOOKUP, INDEXMATCH, VBA Macro Thoroughness, attention to detail and the ability to think and work both independently and within a team environment Service oriented toward both internal and external clients Strong organizational, prioritization and time management skills Project Management experience a plus Data Analytics experience a plus (SQL, Python) Good written, oral, interpersonal, and presentation skills with the ability to interact with all levels within an organization Bachelor s degree or equivalent combination of education and experience required. Post-graduate degree is a plus (preferably MBA Finance) Schedule This role offers work from home flexibility of one day per week.

Job Description Job Purpose ICE MT is a leading provider of enterprise on-demand solutions, backed by the global resources of Intercontinental Exchange (NYSE:ICE), were transforming, streamlining, and digitizing the U.S. residential mortgage process, from consumer engagement through loan registration in order to connect our customers to opportunity. Product: Encompass Web provides a complete solution for loan officers to maximize productivity across their entire workflow from anywhere, at any time. We are looking for QA Engineer who plays a key role in supporting all stages of the Software Development Life Cycle (SDLC). The successful candidate will be able to multitask in a dynamic team-based environment, while demonstrating extensive technical skills, decision-making abilities and the highest level of professionalism. The candidate is also expected to have a strong programming etiquette and excellent business knowledge/experience. Responsibilities Be an active participant in planning and designing product features with the ability to view the product from a customer perspective Proficient in UI, Functional testing and Automation testing for web and mobile applications. Develop, modify, and execute software test cases, automated scripts, and programs for testing. Collaborate with cross functional teams involved in product delivery Must be self-motivated, flexible, and have strong problem-solving skills. Develop, update, maintain and execute automated tests using Selenium and Java Review and triage test failures and verify fixes Work with team to analyze code coverage using industry standard tools Enhance and extend test automation libraries and frameworks Build testing tools, mock services Manage multiple competing priorities in a fast-paced Agile environment Work with minimum of technical supervision Stay current with the latest engineering technologies and best practices May require overtime or off-peak hours to meet commitments Knowledge and Experience BS/MS in Computer Science or equivalent domain 4+ years experience working as a Test Automation Engineer 4+ years uninterrupted experience developing automation code in Selenium with Java, TestNG, Appium, XCode for mobile based applications. 4+ years supporting cross browsers, mobile and tablet testing. 4+ years of experience with Android, iOS or other mobile application testing 3+ hands on experience with GitHub tools. 1+ hands on experience in Accessibility Testing (ADA) Ability to analyze requirements, develop a test plan/strategy, create and execute test cases, track defects and report results Familiar with CI/CD process, configure Jenkins Jobs. Demonstrated knowledge of the Software Development Lifecycle (SDLC) and manual testing Ability to effectively communicate relevant project information with coworkers, peers, and management through written and verbal communication. Must be self-motivated, flexible, and have strong problem-solving skills. Plus Experience with AWS Exposure to Security, API, Performance testing

Job Description Job Purpose The Project Coordinator will be part of the information security program management team responsible for end-to-end cyber security and assurance project deliveries A PC is responsible for tracking project requirements, creating detailed project plans and working directly with security team members and partners across ICE to ensure successful project delivery The PC will use project management tooling to report on metrics to track progress, open issues and project delivery The candidate must be a self-starter capable of working within a team The PC must have good project management skills, excellent communication skills, and the ability to work with in-person and remote project teams to deliver complex security projects The position will be collaborating with teams in other time zones Responsibilities Project Coordinator will be a point of contact for the Security team looking for support with new project delivery, enhancements, reporting etc , Technical experience within running enterprise, security and infrastructure projects Establish and document project requirements and guidelines in accordance with standard security project delivery coordination and management Track security project requirements; outstanding risk, issues and decisions; lifecycle documentation and dependencies Keep project details up to date and accurate to support reporting on project milestones, and any other project related data Creates cross-functional project plans that include scope definition, schedules, stakeholder identification, resourcing, communication plans and risk analysis Interface with multiple stakeholders, gathering and prioritizing requirements, and facilitating project scope definition Facilitate regular status meetings to manage the project plan execution Knowledge and Experience Bachelors or equivalent degree Minimum 4 years of working experience as a project coordinator or a technical role within information technology or security Ability to apply standardized project control mechanisms such as planning and project progress tracking / control, estimating, logic analysis, resource planning and allocation, issue and risk management Ability to use PMO tools effectively Ability to self-start effectively with ambiguity and varying levels of detail Communication and interpersonal skills that are highly developed Ability to organize personal and team time effectively Technical understanding of security technologies a plus Financial industry and cyber security experience a plus Schedule This role offers work from home flexibility of one day per week