Job Description Job Purpose The Project Coordinator is part of the PMO shared support team which provides Quality Assurance, Project Support and coordination of reporting and metrics for projects managed by the Operations PMO team. A junior level project office position, Project Coordinators will also carry out assignments specific to projects or other activities that support the PMO and can manage small and bronze level projects for the group. As an initial project office position, this position has the opportunity for increased responsibilities and advancement based upon performance. Responsibilities Support Portfolio Managers ensure quality project delivery; delivery which adheres to ICE Infrastructure & Software delivery policies via quality checks against the Project Delivery Lifecycle, consistency of project artifacts, approvals and timeliness of document storage Coordinate reporting, helping to ensure accurate & up to date information is provided by PMs for reports and collating into report packs for monthly distribution Regularly monitor published project timelines and alert project & portfolio managers of potential delays Provide support to the PMO through document control, data analysis, helping identify trends, performance indicators, and opportunities/gaps Provide ad hoc support & assistance to PMs and over time manage small initiatives and projects, which includes (but not limited to) Scheduling project meetings, recording and distributing meeting notes and other project documentation as requested Scheduling other ad hoc meetings for engineering managers and related to projects, recording and distributing meeting notes Potential to facilitate project meetings and/or manage small projects independently Support regular project reporting capturing and entering updates as requested Track Service Now tickets, related to project build, test and handover, including executing ServiceNow reports to track details of progress made on specific tickets related to projects, and following up with teams as needed Assist with linking tickets to projects Assist in creating schedules and plans of activity and deliverables, tracking and update Summarize technical details from engineers to present high-level progress made on specific project tasks/milestones Proactively learn and use standard PMO tools and templates for documents, reporting and communication Knowledge and Experience Bachelors or associate Degree (Computer Science or Engineering degree of benefit, Technology and Project Certifications are also a plus) 2+ years in either a junior project management role or project support role requiring verbal and written communications, organizing information and schedules, and balancing shifting priorities. Prior experience working on projects and with technical staff, software development, and non-technical staff are a plus. Experience supporting a team and working with a variety of other teams in remote locations As this is a junior level position, we do not expect candidates to have prior experience with all listed responsibilities and skills but we do expect either experience or a demonstrated aptitude. Must be experienced in MS Office O365 (Word, Excel, PowerPoint) - formatting documents in Word, Excel to organize and summarize data and PowerPoint for reporting or presentations. Also, MS Outlook (e-mail, meeting scheduling) Prior experience with Microsoft Project or other similar project scheduling & reporting tools is a plus (Project Portfolio Management Tools). Benefit if also experienced with collaboration tools; Teams, Workspace or SharePoint, Jira and ServiceNow. Benefit if also experienced in reporting and dashboarding tools such as excel, power BI, Tableau Strong verbal communication skills; Clearly outline ideas, questions, project/task status accurately and concisely. Prior experience facilitating meetings, training, or other forms of public speaking are a plus. Strong written communication skills; ability to correctly, concisely and accurately record meeting notes, convey questions, consolidate and summarize responses to information gathering exercises. Prior experience writing status reports, executive summaries is a plus. Identifying, escalating and tracking issues and risks Self-starter with a keen interest in learning both the business and the project management organization.

Job Description Job Purpose At Intercontinental Exchange (NYSE:ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We are looking for motivated, results-oriented people to join our team. Intercontinental Exchange is seeking a Automation Engineer. We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge. Responsibilities Building and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Actively troubleshoot any issues that arise during testing and production Update existing processes and design new processes as needed to optimize performance Work with the customers to understand their infrastructure automation solution requirements Understanding customer requirements and project KPIs Actively participate in or own continuous improvement projects driven by automation Any other activities as directed by management Work closely with the other team members to improve existing projects. Create quality measurements to track improvement in projects. Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment Participate in an on-call rotation Knowledge and Experience Years & Type of Experience 3+ years functional experience working as a DevOps Engineer Prior experience with software development, infrastructure development, or development and operations Technical Abilities and Skills Requirements Strong experience with Microsoft Windows Server and Linux Administration Experience with scripting languages such as Python or PowerShell Experience in architecting an automation framework Proficiency in Configuration Management, CI, and automation tools such as - Jenkins, Chef, Puppet, Ansible or similar Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira) Experience with git, git repo services (BitBucket, GitHub), and branching strategies Experience with open-source technologies and cloud services (AWS/Azure) Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty) Experience with infrastructure as code (Terraform, CloudFormation) Experience with automation of business continuity/disaster recovery Knowledge of and exposure to container technology and orchestration is a plus. Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman) Excellent problem-solving and troubleshooting skills Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL Preferred Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler Experience with BigPanda Experience with PagerDuty Experience with AI Ops

Job Description Job Purpose Do you want to join an international team working to expand on the largest end to end US mortgage platformThis is an opportunity to build a career building out a platform focused on : Developer enablement Security Reusable tooling Communication We build the cool, stable foundation that helps our application, partner and lender developers build new and innovative products to help borrowers realize the dream of home ownership. Responsibilities Work under the direction of a product manager to break down requirements and author user stories with complete acceptance criteria for development and QA teams to execute As new solutions are developed, work with product and engineering teams to author processes to define repeatable use of components Work with implementation team and product manager on go to market documentation for external consumption and integration Work with product manager to define priorities for scrum team work to accomplish commitments Work within one or more scrum teams, providing direction to teams working on implementation and testing of assigned features Work with implementation teams to estimate efforts associated with new work Experience with agile development methodologies and product management practices Knowledge and Experience 5+ years of experience Undergraduate degree required - Computer science preferred, but can be combination of some CS knowledge with business Good technical writing skills - working with developers to be able to write documentation for developers to get rapid and high quality integration with platform APIs. Good interpersonal skills Strong problem-solving skills Mortgage industry experience (preferred) or financial services industry experience Familiarity with cloud-based platforms and technologies (preferred) Experience with agile development methodologies and product management practices (preferred)

Job Description Job Purpose A Senior Test Automation Engineer must be results-oriented, self-motivated and can thrive in a fast-paced environment. This role requires frequent interaction with project managers, developers, third-party application vendors, product managers, sales and helpdesk professionals to ensure that we deliver a quality-trading platform to our users. The candidate will be tasked with understanding business and system requirements, database schemas, writing, maintaining, and executing automated test scenarios and logging and tracking defects when necessary. The candidate is expected to demonstrate a strong knowledge of software development design principles and foundational design patterns especially pertaining to functional test automation. In addition, candidate is expected to have strong awareness of software testing, including functional, regression, and system testing. The candidate should have good working knowledge of Java language ecosystem, CI/CD and source control concepts, and related tools and utilities. The candidate will also be expected to have strong SQL knowledge and is able to do data retrieval and aggregation for use in their automation test cases. Responsibilities Design and develop comprehensive automated test strategy and test cases using an existing and mature framework. Work with existing test automation team members to facilitate automation of a large set of existing manual testcases for a complex financial domain application. Perform root cause analysis and debugging on existing automated test scripts. Execute existing and new automated test scripts on a regular basis using programs that leverage Continuous Delivery/Continuous Integration frameworks like Jenkins and Test, Defect and Requirement management softwares like ALM and JIRA. Work with quality assurance leads in enabling complex testing strategies multi-tiered based architecture. Review business functional requirements and test cases to produce a functional test automation strategy and test scripts. Participate in all aspects of a full-lifecycle development methodology and related quality concepts and processes. Perform troubleshooting software / hardware configuration problems. Knowledge and Experience Required Java - 5+ years of experience in Core Java or demonstrably strong knowledge and fluency in Core Java and Object-oriented design concepts (similar experience in C# is acceptable) Selenium - 4+ years of experience using Java or C# bindings GIT - Strong knowledge SQL - Strong knowledge Maven - Strong knowledge (Knowledge of Gradle is acceptable and a plus) Jenkins - Strong knowledge including creating and maintaining Pipelines via Groovy DSL TestNG - Strong knowledge Very strong programming and problem-solving skills with the ability to write clean, maintainable code Strong background in functional testing Preferred B.S. or higher in Computer Science or related discipline Understanding of Microservice architecture Knowledge of Spring framework Proficiency in one or more scripting languages (VBScript, JavaScript) Understanding of Webservice standards (REST, XML, JSON etc.) Knowledge of Test/Defect management tools (HP ALM & Jira) Must have demonstrably strong problem-solving, analytical, technical, and troubleshooting skills Experience in testing Java Swing and browser-based UI applications Track record of completing assignments on time with a high degree of quality Ability to set and adjust priorities and multi-task in a fast-paced environment Ability to work independently and productively under pressure Strong verbal and written communication skills Strong organizational skills and decision-making ability

Job Description Job Purpose The Oracle Revenue Management and Billing (ORMB)/ Corporate Systems Developer will responsible for supporting, designing and developing for the ORMB application. This role will work under the direction of the Technical Manager and requires frequent interaction with departmental end users, consultants, and third-party application vendors, in order to ensure that we deliver a quality finance/corporate systems application. The ideal candidate will bring experience in developing technical solutions and data processing in large volume financial systems. This role will participate in various design discussions, create solution and design deliverables and develop technical solutions to implement and ensure successful delivery of business capabilities. Responsibilities Work with external vendor and internal functional business analysts, business process owners and other technical team members to create requirements and/or processes. This includes taking part of the process design, propose a solution, soliciting feedback and documenting the information associated with any enhancement Provide technical/functional production support to affiliate sites while anticipating future requirements, trends and changes to ensure current and future satisfaction of customer service within budget constraints. Perform system maintenance, support, installations, upgrade and performance monitoring while providing functional guidance and direction. Run/Schedule production jobs, maintenance and modification of interfaces and reports, migration of new software releases, year-end support, system upgrades and general technical modifications Develop enhancements and fixes within ORMB based on requirements gathered in the processes outlined above. Knowledge and Experience Experience in Java development (3+ years) with ability to quickly master an elaborate Java based framework and build application components on it Experience with the Oracle Revenue Management and Billing or CC&B products preferred Bachelor s degree in Computer Science/Information Systems/Accounting required Must possess the drive and ability to assist in the ongoing development of the ORMB application and processes, be able to work as a team player and thrive in a high-profile environment Ability to contend effectively with ambiguity and varying levels of detail A high attention to detail and quality Other Desirable Skills Experience with Oracle/SQL BI Publisher/Tableau experience is a plus Financial industry experience with Finance and/or accounting knowledge is beneficial Liaise with and build an effective relationship with the global team

Job Description Job Purpose ICE Mortgage Technology is the leading platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. The ideal candidate understands the Release Operations process and has technical and collaborative skills to solve complex problems associated with running production environments at massive scale in multi-tenant environments. We are seeking a highly organized and detail-oriented Analyst to join our team. This role will be crucial in supporting the planning, coordination, and execution of application releases. The Analyst will work closely with development, testing, infrastructure, and other stakeholders to ensure smooth and efficient release cycles, minimizing disruptions and maximizing the delivery of high-quality release. This is an excellent opportunity for a proactive individual with a strong technical aptitude and a passion for process improvement to contribute significantly to our technology delivery pipeline. Responsibilities Be a part of the Release Operations team overlooking production releases across IMT product lines. Employ deep troubleshooting and scripting skills to improve the availability, performance, and security of IMT Services. Execute automated tests and automated deployments using IMT DevOps process and tools. Participate in the collaboration with Platform, Operations, and Dev teams for seamless production deployments and Configuration Management activities. Support and proactively ensure services have 24/7 availability and operational readiness and rigor. Passion for production deployments in highly agile environment. Implementation of proactive monitoring, alerting, trend analysis and self-healing systems. Participate in on-call rotations (including weekends), driving restoration and repair of service-impacting issues. Knowledge and Experience BE in Computer Science, Computer Engineering, or equivalent. Basic understanding of any programming language (Java/Python/PowerShell or an equivalent language) Experience with Continuous Integration and Continuous Delivery concepts, including Infrastructure as code tools like Terraform or CloudFormation or Puppet/Chef/Ansible. Experience with Build engines, preferably Jenkins. Knowledge of operating on any cloud, preferably AWS. Ability to quickly understand CI/CD process and deep dive to resolve issues. Knowledge of both Windows (2019+) and Linux (RHEL) + Security triage & forensic analysis Basic understanding of IT infrastructure components (servers, networks, databases). Experience with elastically scalable, fault tolerance and other cloud architecture patterns Familiarity with release management tools (e.g., Jira, ServiceNow, DevOps) is a plus. NoSQL/Docker/Micro-services experience is a big plus.

Job Description Job Purpose The QA Analyst will work with the Systems Analysts, Development, and Project Management teams to understand the business/product/system requirements as related to our SSO application. You will be responsible for building & reviewing test scenarios, writing & executing test cases both manually and automated. You will be exposed to automation test frameworks and automation test script maintenance as they pertain to the SSO Platform. This position requires technical proficiency/problem solving as well as an eager attitude to learn, professionalism and the ability to interact positively and confidently within the ICE culture. Responsibilities Review business requirements to properly build/enhance/support a related test framework. Design and develop comprehensive automated and manual test strategies and test cases in ALM Responsible for designing, developing, and maintaining automated and manual test scripts. Building frameworks & ensuring the reliability of our software products through automated/manual testing. Write, execute, and maintain end-to-end integration tests using JavaScript/TypeScript. Integrate automated tests into the CI/CD pipeline using Jenkins for continuous testing. Perform API testing using tools like Postman or equivalent for RESTful web services. Create and manage test data for PostgreSQL/SQL databases and perform database testing. Knowledge and Experience Bachelor s degree in computer science, Engineering or equivalent academic discipline. 7+ years of relevant Quality Engineering experience involving application development, deployment and testing (Preferably in the financial industry). 3+ years of experience working with JavaScript Automation (Cypress/Playwright) along with expertise in Git/Bitbucket, Jenkins, AWS/Azure, SQL, and API testing. A working knowledge of Git/Bitbucket for version control and code collaboration. Proficient in SoapUI, Postman and Ready API testing tools. Strong SQL database skills for data validation and database testing. Experience with API testing tools and techniques. Knowledge/Experience in SSO, Federation, SAML, OpenID and OAuth2 . Excellent analytical, problem-solving, communication and interpersonal skills. Strong debugging and troubleshooting skills. Excellent communication skills with ability to explain designs and solutions clearly. Excellent presentation skills. Ability to work well independently as well as part of a team.

We are seeking a skilled and experienced Systems and Network Test Lab Manager to join our dynamic team. The ideal candidate will be responsible for performing comprehensive testing on various operating systems and servers, ensuring the highest level of system and network performance. This role is crucial in maintaining the integrity and efficiency of our infrastructure. Responsibilities Lead and manage a team of Test Lab engineers, providing technical direction and guidance for the infrastructure testing efforts Oversee testing on various operating systems and servers, including but not limited to Linux, Windows, and other UNIX-based systems. Oversee testing on various network operating systems and hardware, including but not limited to Juniper, Arista and F5. Monitor and document test results meticulously, ensuring accurate tracking of system and network performance. Generate reports for test results to identify variations, differences, and potential areas of improvement. Develop, maintain, and suggest enhancements to test cases based on changing requirements and technologies. Oversee Regularly patch and update hardware and software used in support of testing environments leverage latest ICE standards. Collaborate with other team members and departments to refine testing processes and methodologies. Assist in developing test plans and strategies for system and network testing. Proactively identify and troubleshoot issues encountered during testing. Stay updated with the latest trends and advancements in system and network testing. Knowledge and Experience 3+ years of experience managing technical resources in an engineering setting. 3+ years of experience in Linux and Windows administration, including patching and upgrades. 3+ years of experience supporting standard enterprise server hardware (Dell, HPE, Lenovo, etc.), including firmware and hardware upgrades. 2+ years of experience in scripting using Python, Bash, PowerShell, Puppet, or Ansible. Proven experience in developing test automation, integration testing, and performance/stress testing for backend infrastructure. Ability to manage small-scale projects and handle multiple projects and tasks simultaneously. Experience with Jira is a plus. Knowledge of benchmarking tools and performance management utilities such as Phoronix, SysBench, 3DMark, SPECInt. Strong analytical skills with a focus on detail and accuracy. Excellent communication skills, both verbal and written. Bachelor s degree in computer science, Information Technology, or a related field is preferred. Relevant certifications in system/network administration or testing are advantageous. Preferred Skills Demonstrate strong technical leadership abilities Team player with the ability to work independently. Strong problem-solving and critical thinking skills. Ability to adapt to changing technologies and learn new tools quickly. Good organizational skills with the capability to prioritize tasks. Ability to collaborate with a variety of personalities and skillsets and improve the quality of IT processes.

Job Description Responsibilities Advise customers on best practices for using (application) AIQ in an efficient and effective manner Research, troubleshoot and resolve customer issues, as well as communicate status to customer Fully document all issues and solutions in the support ticketing system and in accordance with Standard Operating Procedures (SOP) Log into the phone system during your assigned shift, to accept and respond to incoming customer calls Escalate product defects and enhancement requests via JIRA to the Level 2 team Develop and maintain deep of technical knowledge of how AIQ is deployed and configured in the Cloud Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer Create knowledgebase articles and other informational documents to be shared with customers Demonstrate strong follow-through and consistently keep commitments to customers and employees Be available for weekend and after-hours on-call production support as needed Knowledge and Experience Minimum 2 years of experience providing technical support/customer service in a B2B environment 1-3 years of experience in the mortgage lending and financial services market Strong written and verbal communication/presentation skills, and comfortable communicating with both technical and non-technical audiences Strong meeting ownership: note-taking ability, define action items, follow-up Very strong problem solving and decision-making skills Excellent time management and organizational skills Proven ability to create and maintain strong customer relationships Ability to work efficiently and independently Ability to work under pressure and time constraints, handling multiple tasks simultaneously Initiative and strong sense of ownership Solid understanding of API technologies (SOAP, REST) Broad understanding of cloud technologies Strong knowledge of Microsoft products (Windows 10, MS Office) Proficient networking troubleshooting abilities Ability to read and comprehend XML Prior experience using a case tracking system (preferably Salesforce and/or JIRA)

ICE Mortgage Technology is driving value to every customer through our effort to automate everything that can be automated in the residential mortgage industry Our integrated solutions touch each aspect of the loan lifecycle, from the borrowers "point of thought" through e-Close and secondary solutions Drive real automation that reduces manual workflows, increases productivity, and decreases risk You will be working in a dynamic product development team while collaborating with other developers, management, and customer support teams You will have an opportunity to participate in designing and developing services utilized across product lines The ideal candidate should possess a product mentality, have a strong sense of ownership, and strive to be a good steward of his or her software More than any concrete experience with specific technology, it is critical for the candidate to have a strong sense of what constitutes good software; be thoughtful and deliberate in picking the right technology stack; and be always open-minded to learn (from others and from failures) Responsibilities Develop high quality data processing infrastructure and scalable services that are capable of ingesting and transforming data at huge scale coming from many different sources on schedule Turn ideas and concepts into carefully designed and well-authored quality code Articulate the interdependencies and the impact of the design choices Develop APIs to power data driven products and external APIs consumed by internal and external customers of data platform Collaborate with QA, product management, engineering, UX to achieve well groomed, predictable results Improve and develop new engineering processes & tools Knowledge and Experience 3+ years of building Enterprise Software Products Experience in object-oriented design and development with languages such as Java J2EE and related frameworks Experience building REST based micro services in a distributed architecture along with any cloud technologies (AWS preferred) Knowledge in Java/J2EE frameworks like Spring Boot, Microservice, JPA, JDBC and related frameworks is must Built high throughput real-time and batch data processing pipelines using Kafka, on AWS environment with AWS services like S3, Kinesis, Lamdba, RDS, DynamoDB or Redshift (Should know basics at least) Experience with a variety of data stores for unstructured and columnar data as well as traditional database systems, for example, MySQL, Postgres Proven ability to deliver working solutions on time Strong analytical thinking to tackle challenging engineering problems Great energy and enthusiasm with a positive, collaborative working style, clear communication and writing skills Experience with working in DevOps environment - you build it, you run it Demonstrated ability to set priorities and work in a fast-paced, dynamic team environment within a start-up culture Experience with big data technologies and exposure to Hadoop, Spark, AWS Glue, AWS EMR etc (Nice to have) Experience with handling large data sets using technologies like HDFS, S3, Avro and Parquet (Nice to have)

ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. We are seeking a highly motivated individual to drive this team. The Service Operations - Assistant Manager will be responsible for leading the Team Leader s to operational success. This includes ongoing day-to-day management of the team s activities, as well as participation in calls and meetings with ICE management in the US. A background in financial services (specifically mortgages and lending) is required along with operational experience. Responsibilities Manage a team of Team Leader s providing Data and Document Services to US based mortgage companies. Ability to train and mentor Data and Document Lead / associate. Collaborate with cross functional teams. Oversee the activities of the team and optimize their performance daily. Act as escalation point for the Team Leader to overcome any obstacles to service delivery. Ensure that Data Security is maintained. Demonstrate strong follow-through and consistently keep commitments to customers and Employees. To manage Jira and Salesforce Tickets. Assist reporting Manager in day-to-day activities i.e., SLA Management, Staffing Management, Administrative responsibilities, Recruitment, Retention, Review, Performance Management, Removal etc. To carry out above function for the team during day shift and/or night shift as circumstances may warrant. SOW / Contract Delivery Product feedback & Client Feedback Management New Product adoption and roll out Connection with PSO team / Product team / cross functional teams ; including decision making Client engagement and on-boarding. Responsible to Drive / Monitor training. Client level monitoring and reporting of Quality of delivery Knowledge and Experience Bachelor s degree ( Non-Technical, should not be BCA, BBA or BTech) or academic equivalent 7 or more years of experience in the mortgage lending or financial services market 3 or more years of experience managing a small- or mid-sized BPO/kpo team. Broad understanding of cloud technologies Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows Ability to document standard procedures, and effectively train and motivate employees. Strong written and verbal communication skills Strong problem solving and decision-making skills. Excellent time management and organizational skills Ability to work efficiently and independently. Ability to work under pressure and time constraints, handling multiple tasks simultaneously. Initiative and strong sense of ownership. People management. Leadership skills. Proven ability to create and maintain strong customer relationships. Must be comfortable communicating with both technical and non-technical audiences.