Manager - Motor Insurance Claims

Position Overview We are seeking a detail-oriented and experienced Manager Insurance Claims to lead and manage the end-to-end insurance claims process at Trucksup. This role is critical to ensuring efficient claims handling, reducing turnaround time, and enhancing customer satisfaction. The ideal candidate must have a solid background in managing vehicle insurance claims, preferably in logistics or fleet-based industries, and possess in-depth knowledge of claim processes, documentation, compliance, and insurer coordination. Key Responsibilities Lead and manage the end-to-end claims process for truck insurance and other insured services. Coordinate with insurance companies, fleet owners, and internal stakeholders for timely and efficient claims settlement. Set up SOPs and claims processing workflows aligned with regulatory and operational best practices. Build and train a claims servicing team for pan-India support. Analyze claim trends and identify areas of fraud, risk, or delays, and implement improvement measures. Work closely with the underwriting and insurance business team to align claims with policy terms and customer expectations. Manage claim documentation, MIS reporting, and escalation handling. Regularly review and update claim guidelines in alignment with evolving regulations and insurer updates. Liaison with legal and third-party assessors for resolution of complex claims. Implement tech-driven solutions to digitize and track claim status in real-time via the Trucksup platform. Requirements Minimum 7 years of experience in insurance claims, preferably in general insurance or vehicle/fleet claims. Prior experience in insurance companies, TPAs, brokers, or logistics firms is highly desirable. Deep understanding of insurance claims lifecycle, documentation, assessment, and settlement processes. Strong problem-solving and decision-making skills, with an ability to handle escalations and pressure situations. Excellent communication and coordination skills for working across stakeholders. Proficiency in using claims management software and MS Office tools. Knowledge of IRDAI regulations and compliance standards in the insurance claims sector. Preferred Qualifications Graduate in any discipline (a degree or diploma in insurance is preferred). Certification from IRDA or related insurance training institutions will be an added advantage. Experience in setting up a claims department from scratch is a strong plus.